Junior Customer Service Executive - Global Network Operations

About Tata Communications

Tata Communications drives transformative connectivity by leveraging innovation and intelligence. Their expertise spans Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, shaping a future-oriented communications landscape.

Role Overview

This position demands operational involvement in a 24x7 office setting with minimal supervision. The candidate will be accountable for routine network operations support, incident management, and managing a substantial volume of tasks within constrained timelines.

Key Responsibilities

• Manage incidents effectively, including handling customer and internal escalations.
• Oversee change management processes and deliver continuous 24x7 operational support, ensuring incident updates every 30 minutes.
• Prepare and maintain daily activity reports and routines.
• Proactively work to meet and sustain SLA requirements.

Qualifications & Experience

Applicants should be Engineering Graduates specializing in Electronics & Communication Engineering (ECE) or Computer Science (CS) with up to 2 years of experience.

Additional Skills & Knowledge

No additional skills are specified for this role.