Junior Customer Service Executive - Global Network Operations
Mumbai, Maharashtra, India · 정규직
가장 먼저 지원하세요
- 경험
- 최대 2년
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 6시간 전
- 작업 모드
- 사무실에서
- 교육
- Engineering Graduate in ECE or CS
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About Tata Communications
Tata Communications drives transformative connectivity by leveraging innovation and intelligence. Their expertise spans Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services, shaping a future-oriented communications landscape.
Role Overview
This position demands operational involvement in a 24x7 office setting with minimal supervision. The candidate will be accountable for routine network operations support, incident management, and managing a substantial volume of tasks within constrained timelines.
Key Responsibilities
- Manage incidents effectively, including handling customer and internal escalations.
- Oversee change management processes and deliver continuous 24x7 operational support, ensuring incident updates every 30 minutes.
- Prepare and maintain daily activity reports and routines.
- Proactively work to meet and sustain SLA requirements.
Qualifications & Experience
Applicants should be Engineering Graduates specializing in Electronics & Communication Engineering (ECE) or Computer Science (CS) with up to 2 years of experience.
Additional Skills & Knowledge
No additional skills are specified for this role.