Customer Care Executive

Overview

GS Management Group invites applications for the role of Customer Care Executive in the e-commerce industry. This full-time position offers a monthly salary ranging from ₹15,000 to ₹23,000 and welcomes both fresher and experienced candidates.

Primary Responsibilities

• Address customer inquiries effectively via phone, WhatsApp, email, and live chat platforms.
• Manage issues concerning orders, shipments, returns, cancellations, and refunds promptly and efficiently.
• Deliver precise product-related details and assist customers in their purchasing journey.
• Collaborate with logistics and internal departments to ensure a seamless customer experience.
• Record customer interactions and prepare daily reports using Microsoft Excel.
• Follow up consistently until customer concerns are fully resolved.

Required Qualifications and Skills

• Proficient communication skills in both Hindi and English are essential.
• Working knowledge of Microsoft Excel functions such as data entry, filters, copy-paste operations, and basic formula application.
• Familiarity with MS Office suite and email handling is necessary.
• Ability to type swiftly with professional interaction capabilities.
• Demonstrates a positive mindset combined with strong problem-solving skills.
• Minimum educational qualification of 12th pass or graduation.

Benefits and Additional Information

• Competitive monthly compensation between ₹15,000 and ₹23,000.
• Prospects for career advancement within a supportive workplace environment.
• Ongoing training and professional development opportunities provided.