Collections Representative | محصل ديون

About J-B

• We simplify complex credit issues so customers can easily understand their options.
• Committed to transparency and reliability, we deliver on our promises consistently.
• Proactively supporting customers by anticipating their financial needs.
• A proud Saudi brand dedicated to serving the local community.

Job Description & Accountabilities

• Contact delinquent customers within assigned targets by following Collection Department protocols, through phone calls or liaison with their managers.
• Engage in negotiations regarding payments and repossession matters over the phone.
• Ensure collection of remaining balances from repossessed vehicles that have been sold.
• Gather and update customer information in the system accurately.
• Report all customer interactions and issues to the team leader.
• Carry out additional duties as directed by the Collection Department Manager or Supervisor.

Qualifications & Experience

• High school diploma or equivalent required.
• Between 1 to 3 years experience with leasing principles and documentation essential for this position.

Knowledge & Skills

• Excellent communication ability in Arabic and English, both spoken and written.
• Strong negotiation and interpersonal skills.
• Familiarity with general PC applications.