- 경험
- 6–8 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 5시간전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Overview
A prominent private investment and support organization in Abu Dhabi, with a varied portfolio inclusive of education environments, is seeking a seasoned IT Support Specialist. This hands-on role involves providing technical assistance on-site to both staff and students within the organization’s IT infrastructure.
Key Responsibilities
- Deliver support for desktops, laptops, printers, mobile gadgets, and classroom technologies.
- Diagnose and resolve issues related to hardware, software, networking, wireless connections, and general connectivity.
- Handle user account management, access rights, and password reset requests.
- Support and maintain Microsoft 365 platforms, Windows operating systems, and Active Directory services.
- Install, configure, and upkeep IT hardware and software assets.
- Keep precise records of IT assets and support cases.
- Refer complex technical problems to higher-level support when required.
- Liaise with external vendors as necessary to resolve technical challenges.
- Ensure that all user inquiries are addressed promptly and professionally.
Qualifications and Experience
- 6 to 8 years of experience in IT support roles such as desktop support or helpdesk functions.
- In-depth knowledge of Windows environments, Microsoft 365, Active Directory, and fundamental networking concepts.
- Prior experience supporting printers, wireless networks, audiovisual devices, and user endpoint equipment.
- Strong analytical skills for troubleshooting and resolving various IT issues.
- Excellent interpersonal and customer service communication abilities.
- Experience working within educational institutions is an added advantage.
- Relevant professional IT certifications or qualifications are beneficial.
- Arabic language proficiency is preferred.
Additional Information
This position is strictly on-site, based in Abu Dhabi, UAE. It offers the chance to contribute significantly to a stable education environment’s technological needs by supporting both employees and learners.