Assistant Welcome Desk Agent

Position Overview

The Assistant Welcome Desk Agent plays a vital role in ensuring smooth guest experiences by managing check-ins, payments, and resolving guest issues with professionalism and care at West Crescent, Dubai.

Key Responsibilities

• Handle problem payments such as credit card processing issues and expedite their resolution.
• Follow up with guests to ensure satisfaction concerning any guest-related concerns.
• Manage guest check-ins by confirming reservations, assigning rooms, issuing and activating room keys.
• Process various payment methods including room charges, cash, checks, debit, and credit transactions accurately.
• Create precise accounts for guests upon check-in considering sharewiths and separate charges for rooms, taxes, incidentals, or complimentary stays.
• Proactively anticipate full occupancy scenarios and arrange suitable alternative accommodations when required.
• Block rooms in the system as needed and attend to special requests or designated requirements.
• Coordinate with relevant departments like Bellperson and Housekeeping to resolve guest requests and ensure room readiness.
• Review shift logs and daily memos; document important information in logbooks.
• Manage cash bank counts at shift start and end, and perform balancing and receipt drops following accounting guidelines.
• Support management by assisting with hiring, training, scheduling, evaluating, counseling, and coaching staff, embodying fair treatment and open-door policies.
• Report accidents, injuries, and unsafe conditions; complete requisite safety training and certifications.
• Uphold company policies, maintain a professional appearance and confidentiality of proprietary data.
• Communicate clearly and professionally both verbally and in writing; handle telephone calls with appropriate etiquette.
• Build and nurture positive working relationships.
• Adhere to quality standards and expectations consistently.
• Capable of standing, sitting, or walking for extended periods and handling objects up to 10 pounds as needed.
• Perform other reasonable duties as assigned.

Preferred Qualifications

• Minimum education requirement: High school diploma or GED equivalent.
• At least one year of related work experience is preferred.
• No supervisory experience required.
• No licenses or certifications necessary.

About the Employer

W Hotels, part of Marriott International, fosters an inclusive work environment celebrating diverse backgrounds and talents. The brand emphasizes curiosity, innovation, and exceptional luxury hospitality worldwide.

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