Shared Services Catalogue Manager
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Eligibility
- Open to all applicants; individuals with varying levels of experience in related fields are encouraged to apply.
- Resume
- Required to apply
Where you'll work
Job description
Opportunity Overview
Auckland Council's Customer and Shared Services (CSS) division is seeking a Shared Services Catalogue Manager to join their Executive Office team. This newly created role will play a key part in defining, governing, measuring, and enhancing shared services across the Council and its council-controlled organisations (CCOs). You will maintain the CSS service catalogue as the definitive source of truth while establishing the foundations for a modern, customer-centric shared services model.
Key Responsibilities
- Develop and enhance the CSS service catalogue and service portfolio.
- Collaborate with stakeholders and customers to define services, ownership, and standards.
- Support service reviews, documentation, and governance processes.
- Identify opportunities to improve service performance and customer outcomes.
- Work closely with Finance, service owners, and leadership to link services, costs, and value.
Candidate Profile
The ideal candidate will have experience in service management, service delivery, product management, business improvement, or customer-focused operational roles, preferably within large, complex organisations, shared services, technology, or customer-centric businesses. Key experience includes:
- Developing, managing, or enhancing service catalogues, portfolios, or product/service offerings.
- Working across multiple teams to define services, accountability, and ownership.
- Supporting service governance, reviews, or ongoing improvement initiatives.
- Analyzing data and translating it into actionable recommendations.
- Building trusted relationships and influencing stakeholders without direct authority.
Applicants with some but not all of these qualifications are encouraged to apply.
What We Offer
Joining Auckland Council means becoming part of a dynamic and supportive workplace that impacts over 1.8 million residents. We provide flexible work conditions, a focus on employee well-being, and a culture of continuous enhancement. We are proud of our commitment to diversity, equity, and inclusion, holding GenderTick accreditation and being a signatory to the Pride Pledge. Our aim is to foster a respectful, inclusive, and empowering environment where all employees can thrive.
Additional Information
- Flexible working options are available, including the ability to purchase an additional week's leave.