Hospitality Aide

Job Summary

The Hospitality Aide supports nursing personnel by managing non-clinical resident requests to enhance personalized care. This role enables nurses to concentrate better on clinical duties.

Primary Responsibilities

• Adapt work schedule and tasks according to facility demands.
• Report directly to the Director of Nursing and Assistant Director of Nursing; also take direction from nursing staff.
• Optionally attend daily nursing briefings if available.
• Distribute ice and fresh water to residents' rooms.
• Refill fresh linens or make beds when residents are out of their rooms; ensure call cords are accessible on beds.
• Maintain room tidiness, hang clothes, and keep rooms neat and orderly.
• Transport residents to dining and common areas.
• Take food menu orders from residents.
• Respond to call lights promptly without providing hands-on care.
• Address a variety of resident requests as needed.
• Deliver meal trays and assist by preparing trays, cutting food, buttering bread, etc.
• Serve drinks and pass trays during mealtimes in the dining room.
• Assist residents in transportation to and from activities.
• Supervise residents in the smoking lounge at scheduled times.
• Help clear tables in the dining area post-meals.
• Encourage hydration by providing fresh water or juice to rooms.
• Support STNAs and nurses by offering snacks and fluids.
• Communicate any changes or concerns regarding residents to nursing staff.
• Complete admission forms regarding resident preferences and property inventories.
• Maintain high awareness of safety issues consistently.
• Assist with paperwork, audits, and marking of personal items.
• Perform other assigned duties inside or outside the facility as directed.

Interdepartmental Cooperation

• Foster good relationships with other departments to ensure adequate food service and resident care.
• Create a welcoming, calm, and positive environment throughout the department.
• Report any occupational exposures to hazardous materials to the Food Services Director.

Training and Development

• Participate and assist in departmental research and projects when required.
• Attend workshops, seminars, and annual trainings on topics including Hazard Communication, bloodborne pathogens, and tuberculosis.

Resident Rights

• Respect and safeguard confidentiality of all resident information.
• Treat residents equitably with kindness, dignity, and respect.
• Ensure privacy during all nursing care activities.
• Knock before entering resident rooms.
• Report all resident grievances or complaints to nurse supervisors promptly.
• Report any suspected abuse or misappropriation of resident property.
• Respect resident refusals of treatment and notify supervisors accordingly.

Qualifications and Requirements

• Fluent in English with strong reading, writing, and verbal communication skills.
• Capable of making independent decisions when necessary.
• Ability to interact tactfully with personnel, residents, families, visitors, and public officials.
• Willing to collaborate harmoniously with all staff.
• Demonstrates patience, tact, enthusiasm, and a cheerful demeanor; able to manage challenging resident behaviors.
• Open to learning and applying new methods to existing nursing practice.
• Effective at communicating resident condition information.
• Must not pose a threat to workplace health and safety.

Physical and Sensory Abilities

• Ability to move intermittently throughout the workday.
• Clear spoken and written English skills.
• Mental and emotional resilience for job demands.
• Sufficient vision and hearing, or use of prosthetics, to fulfill job duties.
• Independence, flexibility, integrity, and effective working relationships with residents and staff.
• Fulfillment of general health requirements, including medical and physical evaluations as per facility policy.
• Ability to relate and work with ill, disabled, elderly, emotionally distressed, or sometimes hostile individuals.
• Capability to lift, push, or pull a minimum of 25 pounds.
• Potential need to assist resident evacuation during emergencies.

Additional Information

This is a non-clinical position; the Hospitality Aide will not perform direct nursing functions such as feeding, physical transfers, turning, rolling, toileting, or lifting residents.