Customer Experience Advisor

LanceSoft Middle East

Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: —
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 2 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Job Overview

We are offering a permanent position as a Customer Experience Advisor located in Ras Al Khaimah. This role requires a professional with a background in contact center or customer service to engage with customers and enhance their experience.

Key Responsibilities

Manage customer inquiries efficiently through calls, chats, and emails.
Promote and cross-sell various banking products to meet defined sales objectives.
Maintain thorough knowledge of banking products, procedures, and customer service protocols.
Address and resolve customer complaints effectively to uphold satisfaction levels.
Comply with security, fraud prevention, and compliance standards within all customer interactions.
Document all customer engagements accurately while sustaining high service quality standards.

Required Skills and Qualifications

Prior experience in customer service or contact center operations is essential.
Excellent communication capabilities and strong customer service orientation.
Familiarity with banking products and processes.
Competence in complaint resolution and handling sensitive situations.
Understanding of compliance, security measures, and fraud prevention techniques in banking.

Additional Information

Interested applicants should provide their CV along with expected salary, notice period, current location, nationality, and visa status.

ಕೌಶಲ್ಯಗಳು

ಸಂವಹನ ಗ್ರಾಹಕ ಸೇವೆ ಅಡ್ಡ-ಮಾರಾಟ ದೂರು ಪರಿಹಾರ ಅನುಸರಣೆ ಜಾಗೃತಿ Fraud Prevention Banking Products Knowledge Call Center Operations customer interaction documentation