Customer Experience Advisor

Job Overview

We are offering a permanent position as a Customer Experience Advisor located in Ras Al Khaimah. This role requires a professional with a background in contact center or customer service to engage with customers and enhance their experience.

Key Responsibilities

• Manage customer inquiries efficiently through calls, chats, and emails.
• Promote and cross-sell various banking products to meet defined sales objectives.
• Maintain thorough knowledge of banking products, procedures, and customer service protocols.
• Address and resolve customer complaints effectively to uphold satisfaction levels.
• Comply with security, fraud prevention, and compliance standards within all customer interactions.
• Document all customer engagements accurately while sustaining high service quality standards.

Required Skills and Qualifications

• Prior experience in customer service or contact center operations is essential.
• Excellent communication capabilities and strong customer service orientation.
• Familiarity with banking products and processes.
• Competence in complaint resolution and handling sensitive situations.
• Understanding of compliance, security measures, and fraud prevention techniques in banking.

Additional Information

• Interested applicants should provide their CV along with expected salary, notice period, current location, nationality, and visa status.