Supply & Logistics Coordinator

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading open-source smart home platform utilized by millions of households globally. Founded to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion various open-source initiatives. Our core values of privacy, choice, and sustainability permeate all aspects of our operations and product development.

As a self-funded entity without external investors, our revenue is generated directly from user subscriptions to Home Assistant Cloud and hardware sales, ensuring our focus remains on our employees and users. We actively support other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a dedicated Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners to distributors and end-users. This pivotal role is essential for maintaining the reliability of our global hardware distribution to a passionate community.

The successful candidate will oversee daily operations including purchase order management, manufacturer liaison, logistics coordination, distributor support, inventory control, and RMA processing. A key aspect of this role involves developing and documenting standardized, repeatable processes for these functions.

As part of our ongoing expansion, we are strengthening our Commercial team to support the next phase of Nabu Casa's international operations and partner network. This position will be instrumental in scaling our global hardware operations across diverse regions and distribution channels.

We are hiring due to rapid growth and the need for dedicated ownership to ensure scalability. This role offers significant autonomy from the outset; you will be empowered to independently manage and resolve issues such as shipment delays, urgent distributor needs, or stock allocation challenges.

You will collaborate closely with the Global Channel Manager, Hardware team, and Finance team, as well as directly with manufacturers, distributors, and logistics providers. Reporting to the VP Commercial, based in Norway, you will be an integral part of the Commercial team.

Why this role, and why now

• Own a Function, Not a Queue: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership of the entire function. Success is defined by the seamless operation of the supply chain with minimal oversight.
• Build the Structure: As a lean organization, you will be responsible for establishing and documenting processes, creating Standard Operating Procedures (SOPs), and shaping the supply chain function as the company grows.
• Operational and Strategic: Beyond daily management, you will analyze forecast data to inform purchasing decisions and leverage modern tools, including AI-assisted workflows, for enhanced efficiency.
• AI-Powered Support: We utilize AI to augment our team's capabilities, not to replace them.
• Stable and Mission-Driven: As a profitable, community-funded company, you will contribute to a product that reaches millions of homes, aligning with strong values of privacy, choice, and sustainability.

What You'll Do

• Manage the end-to-end flow of hardware products from manufacturers to distributors across various regions.
• Initiate and oversee manufacturer purchase orders, tracking them through to final delivery.
• Liaise directly with manufacturers regarding lead times, production schedules, shipment planning, and operational issues.
• Provide support to distributors with back-office tasks, including order coordination, delivery status updates, and issue resolution.
• Maintain accurate order flow, inventory levels, and data within the NetSuite ERP system.
• Handle complexities such as partial deliveries, stock allocation strategies, and inter-regional inventory coordination.
• Coordinate global logistics operations with freight forwarders and third-party logistics providers.
• Manage the complete RMA process, including coordination, root-cause analysis, and reconciliation with manufacturers.
• Analyze forecast data and inventory levels to inform strategic purchasing decisions.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and supply chain documentation.
• Identify and address supply chain bottlenecks to drive continuous improvement and scalability.
• Collaborate cross-functionally with Hardware, Commercial, and Finance teams to ensure alignment.

What You Need To Have

• A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrated hands-on ownership.
• Direct experience managing manufacturer relationships, including placing and tracking purchase orders, and coordinating lead times and production schedules. Prior experience with manufacturers in Asia is highly desirable.
• Cultural proficiency in communicating with international manufacturing partners, particularly in Asia, understanding professional etiquette and communication styles.
• Practical knowledge of inventory management, stock allocation, and handling partial deliveries.
• Experience coordinating international shipments and logistics.
• Proficiency with an ERP system (e.g., NetSuite, SAP, Odoo) for PO management and delivery tracking.
• A proven ability to establish structure by documenting processes, writing SOPs, and improving workflows, ideally drawing from experience in companies with established supply chain practices.
• The capacity to work independently with a high degree of ownership in a dynamic environment.
• An analytical approach, utilizing reporting and forecast data for decision-making.
• Strong organizational, problem-solving, and communication abilities.

It would be great if you also have

• Specific experience with NetSuite.
• Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience using Home Assistant and an interest in open-source, community-driven products.

What we offer You

Nabu Casa operates as a fully remote company, enabling employment for individuals worldwide. You will be a salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While there is no fixed schedule, we aim for at least 3 hours of daily overlap for team communication. You will join the Commercial team and report to the VP Commercial, based in Norway (UTC +01:00 / +02:00).

Employee well-being is a cornerstone of Nabu Casa. We provide all legally mandated benefits for your country of residence. Additionally, all employees receive a baseline set of benefits, including:

• Five weeks (25 days) of paid time off annually.
• Fourteen days of paid sick leave, if not covered by local laws.
• Six weeks of paid and six weeks of unpaid parental leave within the first year of birth, with Nabu Casa covering any shortfall from local provisions.
• A budget for home workspace equipment, with the option to retain it after three years.
• A monthly budget for smart home technology to stay current with advancements.
• A 50% contribution towards your home internet connection fee.
• The opportunity to dedicate work time to maintaining existing Home Assistant-related side projects.

Nabu Casa strives to offer a total compensation package at the 75th percentile of local market rates for the role, seniority, and location. Approximate annual compensation ranges for primary operating countries are:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

Compensation for other countries will be discussed during the initial interview.