Supply & Logistics Coordinator

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading free and open-source smart home platform utilized by millions of households globally. Established to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion and safeguard various open-source initiatives. Our core values of privacy, user choice, and sustainability are integral to all our operations and product development.

As a self-funded entity without external investors, our revenue is generated directly from user subscriptions to Home Assistant Cloud and hardware sales. This ensures our primary focus remains on our employees and users. We also actively support other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners through to distributors and end-users. This role is crucial for maintaining the reliability of our global hardware distribution to a dedicated community.

You will be responsible for daily operations including purchase order management, manufacturer liaison, logistics coordination, distributor support, inventory oversight, and handling returns (RMAs). A key aspect of this position will be to develop and document standardized, repeatable processes for these functions.

As part of our ongoing expansion, we are strengthening the Commercial team with key hires to support the next phase of Nabu Casa's international operations and partner network. This role will be instrumental in scaling our global hardware operations across diverse regions and distribution channels.

We are hiring due to rapid growth and the need for dedicated ownership to ensure our operations scale effectively. You will be empowered with significant autonomy from the outset, taking charge of resolving issues such as shipment delays, urgent distributor needs, or stock allocation challenges.

You will collaborate closely with our Global Channel Manager, Hardware team, and Finance department, as well as directly with manufacturers, distributors, and logistics providers. Reporting to the VP Commercial, based in Norway, you will be an integral part of the Commercial team.

Why This Role and Why Now

• Own a Function, Not a Task List: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership and lead an entire function independently. Success is defined by the seamless operation of the supply chain with minimal direct oversight.
• Build and Structure: As a lean organization, we value individuals who can establish structure. You will leverage your experience to implement best practices, create Standard Operating Procedures (SOPs), and shape the supply chain function as the company grows.
• Operational and Strategic Impact: Beyond daily management, you will analyze forecast data to inform purchasing decisions and utilize modern tools, including AI-assisted workflows, for enhanced efficiency.
• AI-Powered Support: We integrate AI to augment our team's capabilities, not to replace them.
• Stable and Mission-Driven: As a profitable, community-funded company, you will contribute to a product that reaches millions of homes, aligning with strong values of privacy, choice, and sustainability.

What You'll Do

• Oversee the complete supply chain for hardware products, from manufacturers to distributors across various international regions.
• Initiate and manage manufacturer purchase orders, monitoring their progress through to final delivery.
• Engage directly with manufacturers regarding lead times, production schedules, shipment planning, and immediate operational issues.
• Provide support to distributors with back-office functions, including order tracking, delivery updates, and problem resolution.
• Maintain accurate order flow, inventory levels, and data within the NetSuite ERP system.
• Manage partial shipments, make decisions on stock allocation, and coordinate inventory across different geographical areas.
• Coordinate global logistics operations with freight forwarders and third-party logistics partners.
• Administer the end-to-end RMA process, encompassing coordination, root-cause analysis, and reconciliation with manufacturers.
• Analyze forecast data and current inventory to guide purchasing decisions on order timing and quantities.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and other supply chain documentation.
• Identify operational bottlenecks and drive continuous improvements within the supply chain as the company expands.
• Collaborate with the Hardware, Commercial, and Finance teams to ensure cohesive operations.

What You Need To Have

• A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrated hands-on responsibility.
• Direct experience managing manufacturers, including placing and overseeing purchase orders, and negotiating lead times and production schedules. Prior experience with Asian manufacturers (e.g., China) is highly desirable.
• Proficiency in communicating with international manufacturing partners, particularly in Asia, understanding professional etiquette and appropriate communication styles.
• Practical knowledge of inventory management, stock allocation strategies, and handling partial deliveries, with a proven track record of solving these challenges.
• Experience coordinating international shipments and managing global logistics.
• Familiarity with an ERP system (such as NetSuite, SAP, Odoo, or similar), including proficiency in placing POs and managing deliveries within the system.
• A history of establishing structure by documenting processes, creating SOPs, and enhancing workflows, ideally gained in an organization with established supply chain practices.
• The ability to work autonomously with a high degree of ownership in a dynamic, fast-paced environment with minimal formal structure.
• An analytical approach, comfortable using reporting and forecast data to inform decision-making.
• Strong capabilities in organization, problem-solving, and communication.

It Would Be Great If You Also Have

• Specific experience utilizing NetSuite.
• Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience using Home Assistant and an appreciation for open-source, community-driven products.

What We Offer You

Nabu Casa operates as a fully remote company, enabling employment for individuals worldwide. You will be a standard salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While we are a remote company without fixed office hours, we aim for at least three hours of overlap during the workday for effective team communication. You will join the Commercial team and report to the VP Commercial, located in Norway (UTC +01:00 / +02:00).

Employee well-being is a cornerstone of Nabu Casa. We provide all legally mandated benefits for your country of residence. Additionally, all employees receive a baseline set of benefits, irrespective of their location:

• Five weeks (25 days) of paid annual leave.
• Fourteen days of paid sick leave, provided if your local laws classify them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave within the first year of birth, with Nabu Casa covering any shortfall if local laws provide less.
• A budget for home workspace equipment, with the option to retain it after three years of employment.
• A monthly budget for smart home devices to stay current with the latest technology.
• A 50% reimbursement for your home internet connection costs.
• Opportunity to dedicate work time to maintaining existing Home Assistant-related side projects.

Nabu Casa strives to offer a total compensation package at the 75th percentile of local market rates for the role, seniority, and location. Approximate annual compensation ranges for primary operating countries are:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the initial interview.