Supervisor, Customs (Day Shift)

Role overview

This full-time on-site role is for a Customs Supervisor based in Niagara-on-the-Lake, Ontario. The position supports the Branch Manager with the daily running of the Niagara Falls branch, with a focus on customs brokerage operations during after-hours and weekend coverage. The compensation starts at $60,000, along with eligible benefits, depending on experience and internal equity.

This opening is for an existing vacancy.

What you will do

• Prepare import shipments across all transportation modes using SWI/IID.
• Resolve rejected files that arise after hours or on weekends across all branches.
• Oversee team scheduling and approve vacation requests in line with shift coverage needs.
• Support operators by answering questions about clearances, CBSA matters, and related issues.
• Monitor workflow continuously and confirm entries when they are due.
• Follow departmental and organizational standard operating procedures and policies.
• Spot tasks needing special handling, suggest better ways of working, and carry out fixes within your authority.
• Contribute actively during weekly team briefings.
• Take on other duties as assigned.

Quality, health, safety, and environment

• Help support the organization’s commitment to ISO 9001.
• Carry out assigned work in a way that supports DSV’s quality, health, safety, and environmental targets and follows the QHSE policy.
• Ensure daily work reflects sustainability, health and safety, community support, and reduced workplace incidents.

Qualifications

• High school diploma or an equivalent qualification.
• Certified Customs Specialist (CCS) designation, or actively working toward it.
• At least 2 years of customs brokerage experience.

Skills and competencies

• Strong spoken and written English communication.
• Ability to build collaborative working relationships and listen actively.
• Customer-focused approach with the ability to handle grievances effectively.
• Good interpersonal skills and the ability to develop professional relationships internally and externally.
• Solid analytical thinking and problem-solving ability.
• Comfort working in a fast-paced environment where multitasking, prioritizing, planning, and time management are essential.
• Team-oriented mindset, with the ability to both contribute as a member and help build the team.
• Excellent organization and time management skills.
• Strong ability to communicate in a diverse, multicultural workplace.
• Commitment to modeling company values and following the Code of Conduct.

Language and computer skills

• English is the main working language for this role; additional languages may be needed in other locations.
• Proficiency with Microsoft Office.
• Knowledge of the Imanet system is considered an advantage.

Working conditions

• The role involves prolonged periods of sitting and standing while working at a desk and computer.
• Occasional travel may be required.
• Regular working hours apply, though business needs may sometimes require work beyond standard hours.

Additional information

DSV is committed to diversity and inclusion and welcomes applicants from all qualified backgrounds, including women, visible minorities, Aboriginal persons, and persons with disabilities. Accommodation is available during the recruitment process for candidates who need it.

The scope of accountabilities and responsibilities may change over time based on business needs.

DSV describes itself as a global transport and logistics company with a strong focus on growth, innovation, digitalisation, collaboration, accountability, and performance. The company emphasizes respect for different cultures and the dignity and rights of every individual.

The company states that it does not use AI to screen candidates during recruitment.

Fraud alert: DSV will not request chat interviews, payments, or financial information such as credit card or banking details during hiring. Legitimate recruiters use @dsv.com or @ca.dsv.com email addresses. If a posting seems suspicious, candidates may contact HR@ca.dsv.com.