- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About Eaton Power Quality Division
Eaton is a global leader in intelligent power management, committed to enhancing life quality and safeguarding the environment worldwide. The Power Quality (PQ) division specializes in delivering advanced power management solutions such as uninterruptable power supplies (UPS), surge protection, power distribution units (PDU), remote monitoring, software tools, power factor correction, airflow management, rack enclosures, and associated services. Our mission centers on continuous innovation to advance next-generation technologies.
Role Overview
We are seeking a motivated Service Coordinator to oversee full-cycle service delivery coordination within Eaton's PQ division. This role serves as the pivotal hub interfacing customers, field service engineers, supervisors, sales, and internal support teams to meet customer expectations, service level agreements, safety protocols, and quality standards.
Key Responsibilities
- Build and maintain solid relationships with clients and stakeholders both in person and remotely.
- Assist business development managers in finalizing contract renewals and processing new agreements.
- Adhere to established procedures ensuring professional service to all parties.
- Optimize technician productivity by effectively scheduling service appointments.
- Monitor workload flow to guarantee balanced task distribution.
- Manage job assignments using ERP platforms, specifically Salesforce and SAP.
- Keep track of daily operational activities.
- Provide responsive call handling with a focus on first-call resolution.
- Maintain composure under pressure and apply strong problem-solving abilities.
Qualifications and Skills
- Minimum of two years experience as a service coordinator.
- Familiarity with SAP or Oracle is advantageous.
- Excellent organizational and multitasking competencies.
- Strong prioritization and time-management skills.
- Effective communication capabilities.
Benefits and Work Environment
- Access to onsite parking facilities.
- Competitive remuneration alongside bonus schemes.
- A supportive and inclusive workplace culture.
- Allocation of volunteer days to support community engagement.
- Comprehensive training programs designed for both career and personal growth.
Equal Opportunity Commitment
Eaton is steadfast in promoting equal employment opportunities and fosters diversity throughout hiring processes. Selection criteria are designed to be inclusive of all individuals regardless of age, gender identity, ethnicity, religion, sexual orientation, or legally protected status. Eaton is dedicated to representing and supporting the communities it serves.