Sales Advisor

Role overview

As a Sales Advisor with H&M, you will be central to delivering a memorable in-store experience. Your focus will be on greeting shoppers, guiding them across the store, helping them locate the right items, and presenting products in a way that supports both customer satisfaction and business goals.

What you will do

• Use your understanding of fashion and merchandise to help customers make confident purchase decisions.
• Work closely with colleagues to provide smooth, high-quality service throughout the entire shopping journey.
• Keep the sales area and stockroom tidy, organized, and ready for customers.
• Support store opening and closing tasks when required.
• Represent the brand positively and professionally in every customer interaction.

Team environment

H&M stores are the primary place where customers connect with the brand. In the store team, different roles such as Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible contribute to building a welcoming and inspiring space. You will also collaborate with the wider area team and exchange ideas across stores to help drive shared success. Together, the team works to help customers express their style through current trends and timeless pieces.

Who you are

The ideal candidate has prior customer service exposure, preferably in fashion, retail, or a similar environment. You should enjoy helping people, be comfortable in a fast-paced team setting, and be eager to learn new tools and develop your skills. A positive attitude, flexibility, curiosity, creativity, and an action-oriented mindset are important for this role.

About H&M Group

H&M Group is an international organization made up of leading fashion brands and ventures. The company is focused on combining great design, accessible pricing, and sustainable solutions. Customers remain at the center of decisions, and the broader mission is to support a more inclusive and sustainable fashion industry.

Why this role may appeal to you

• The company values a welcoming, inclusive environment where employees can bring their authentic selves to work.
• There are development opportunities and access to a global internal talent network.
• Benefits include health insurance and wellness support for you and your family.
• Employees receive a discount on H&M Group products.
• The role follows a 5-day work week to support work-life balance.

Application and selection notes

To handle a large number of applications, the hiring process includes an online skills assessment. The assessment is scored using predefined criteria as part of screening. Candidates may share feedback or ask questions after completing it. If an alternate assessment format is needed, support is available and requesting it will not affect the application. The recruitment process is competency-based and fair, so applicants are asked not to attach a cover letter. Please also refer to the company privacy notice for details on personal data handling.

Additional information

This position is available as both full-time and part-time at the Amanora Mall store in Pune, and the role reports to the Department Manager.