Sales Advisor

Role overview

As a Sales Advisor at H&M, you will help deliver a memorable in-store experience by welcoming shoppers, guiding them around the store, and assisting them in finding the right products. Working in line with the brand’s values, you will contribute to both your own performance and the wider success of the business.

What you will do

• Use your knowledge of fashion and products to support customers in making confident buying decisions.
• Work closely with your teammates to provide excellent service throughout the customer journey.
• Keep the sales area and stockroom tidy, well arranged, and ready for customers.
• Help with opening and closing routines for the store.
• Represent both yourself and the brand in a positive way during every customer interaction.

Who you will work with

Stores are central to the company’s customer experience, and every store role helps create an inspiring and welcoming environment. In larger stores, this includes Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible. You will also coordinate with the Area Team across stores to exchange ideas and support business goals. Together, the team helps customers feel confident and express their individuality through current trends and classic styles.

Who we are looking for

The ideal candidate has previous experience in customer service, preferably in fashion, retail, or a related environment. You should enjoy working in a fast-moving team setting, be enthusiastic about fashion, and be motivated to create a strong in-store experience while supporting sales. We are also looking for someone who communicates well, is creative and curious about store technology, learns quickly, and adapts easily to changing priorities.

About the company

H&M Group is a global fashion company with a portfolio of strong brands and ventures. The company aims to show that great design, affordable pricing, and sustainable solutions can go hand in hand. Its customers remain at the center of every decision, and the organization is driven by a shared culture and values.

The company brings together thousands of committed colleagues working toward a more inclusive and sustainable future for the fashion industry.

Why you will enjoy working here

• The company offers development opportunities and employee benefits across its global network.
• It values people from diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• The organization is guided by seven core values that have shaped its success for more than 75 years.
• Employees are encouraged to bring their authentic selves to work in an inclusive environment.
• You gain access to a large global talent community with broad opportunities for career growth.
• Benefits include health insurance and wellness support for both self and family.
• You receive an employee discount at H&M Group.
• The work schedule is 5 days per week to support work-life balance.

Additional information

This is a full-time store role based at Felix Plaza, Gurgaon. The position reports to the Department Manager.

Application note

The hiring process is designed to be fair, equitable, and based on competency. Candidates are requested not to include a cover letter with the application.

Privacy notice

Personal data will be handled according to the company’s Privacy Notice.