Receptionist Night Shift & Weekends Casual

About the Role

Greenbank Services Club is seeking a motivated, energetic and committed receptionist to join its front-of-house team at its newly refreshed venue in Hillcrest, Queensland. The club offers a lively community setting with multiple food options and regular entertainment, creating a fast-paced customer service environment.

In this position, you will support reception operations, help maintain a high standard of member service and contribute to a positive experience for patrons across night shifts and weekends.

Key Duties

• Build and maintain strong relationships with club members
• Support adherence to liquor and gaming compliance requirements
• Help lift patron satisfaction by maintaining excellent service standards
• Handle incoming phone calls and route them to the appropriate person or answer queries directly
• Make microphone announcements as required
• Respond to questions and requests from members
• Contribute to customer service outcomes, individual and team KPI performance, and financial targets
• Coach and encourage team members where needed

Required Experience and Attributes

This is a hands-on reception role for someone with proven front-of-house and floor operations experience, including cash handling. The ideal candidate will be confident, decisive, detail-oriented and comfortable communicating with a broad and varied membership base.

A strong understanding of compliance obligations and relevant legislation is important, along with the ability to present professionally and deliver polished service at all times.

Essential Skills and Competencies

• Strong knowledge of club operations and activities
• Understanding of compliance requirements under relevant legislation
• Ability to work effectively with people from diverse backgrounds
• Skill in building positive customer relationships and improving communication
• Good time management and organisational ability
• High standard of personal presentation and customer service

Requirements and Qualifications

• Responsible Service of Alcohol certificate
• Responsible Service of Gaming certificate
• Experience handling conflict and supporting team engagement
• Legal right to work in Australia

Additional Information

This role is suitable for someone who wants a new challenge and is enthusiastic about delivering excellent service in a busy club environment. No recruitment agencies are requested.