Product Manager

About GoSendAm

GoSendAm, a sister company to Inda, is a logistics technology platform dedicated to streamlining deliveries, logistics operations, and the movement of goods throughout Africa. We are developing technology to make logistics faster, more transparent, and more efficient for both businesses and individuals.

We are seeking a highly motivated Product Manager to spearhead the definition, development, and scaling of products designed to address significant logistics challenges faced by customers, dispatch riders, fleet operators, and enterprise clients.

Role Overview

The Product Manager will be instrumental in translating business objectives and customer needs into tangible product features and user experiences. This role involves close collaboration with engineering, operations, customer support, and leadership teams to guide product strategy, prioritization, and execution. This position is perfectly suited for individuals who excel in dynamic startup environments and are passionate about solving intricate operational problems through technological innovation.

Key Responsibilities

• Define and maintain a product roadmap that aligns with overarching company goals.
• Conduct comprehensive research on the market, customers, and competitors.
• Identify opportunities to enhance user experience and optimize operational efficiency.
• Prioritize product initiatives based on their potential business impact, customer requirements, and technical feasibility.
• Develop detailed Product Requirement Documents (PRDs) and user stories.
• Collaborate closely with engineering teams throughout the entire development lifecycle.
• Lead sprint planning, backlog grooming sessions, and feature prioritization.
• Ensure timely delivery of features that meet defined business objectives.
• Gather feedback from a diverse range of stakeholders including customers, dispatch riders, merchants, and internal teams.
• Analyze operational bottlenecks and identify suitable technology-driven solutions.
• Utilize data analytics to inform product decisions and assess product performance.
• Act as a key liaison between business, operations, and engineering departments.
• Coordinate the successful launch of products and the rollout of new features.
• Collaborate with marketing and sales teams to support go-to-market strategies.
• Establish key product performance indicators (KPIs) and success metrics.
• Monitor product adoption rates, user retention, conversion funnels, and operational efficiency metrics.
• Propose and implement improvements based on user behavior analysis and business performance data.

Required Qualifications

Experience

• Possess 3 to 5 years of experience in Product Management within a technology-focused company.
• Previous experience working with startups, marketplaces, logistics, mobility, fintech, or SaaS products is highly advantageous.
• Demonstrate a proven history of successfully launching digital products.

Technical Understanding

A solid understanding of modern web and mobile development environments is expected, enabling effective communication with engineering teams. Familiarity with the following technologies is beneficial:

• React Native (for Mobile Applications)
• React.js (for Web Platforms)
• Node.js & Express.js (for Backend Development)
• TypeScript
• MongoDB
• GitHub & CI/CD workflows (including GitHub Actions)
• Next.js

While hands-on coding is not a requirement, the ability to engage in technical discussions and comprehend technical trade-offs is crucial.

Skills

• Exceptional product discovery and customer research capabilities.
• Strong analytical and problem-solving aptitude.
• Proficiency in Agile/Scrum methodologies.
• Excellent stakeholder management and communication skills.
• Ability to simplify complex operational challenges into straightforward product solutions.
• Adept at making data-driven decisions.

Bonus Points

• Experience in developing platforms for logistics, ride-hailing, delivery services, fleet management, or marketplaces.
• Familiarity with project management and analytics tools such as Jira, Notion, Figma, Mixpanel, Amplitude, or Google Analytics.
• Experience in launching products from inception to market (