Lobby Lounge Supervisor

Role overview

We are seeking a Lobby Lounge Supervisor for a full-time, on-site position in Doha, Qatar. This role focuses on keeping lounge operations running smoothly, supporting excellent guest service, and helping the team work together effectively.

Key duties

• Coordinate the team so service standards are met and guests receive attentive support.
• Check employee grooming and uniform presentation, and correct any issues when needed.
• Handle opening and closing routines, including arranging supplies, equipment, cleaning tasks, and securing the area.
• Review storage spaces to ensure proper organization, FIFO practices, and cleanliness.
• Carry out stock counts and request supplies when needed.
• Observe dining and lounge areas for seating availability, service quality, guest safety, and overall comfort.
• Raise maintenance work requests when repairs are required.
• Support hiring, onboarding, scheduling, training, coaching, evaluating, and disciplining staff.
• Act as a model employee and the first contact for the Guarantee of Fair Treatment/Open Door process.
• Follow company policies, safety rules, and security procedures, and report incidents or unsafe conditions promptly.
• Complete required safety training and certifications.
• Maintain a professional appearance, protect confidential information, and safeguard company property.
• Greet guests according to brand standards, respond to their needs proactively, and assist guests with disabilities.
• Communicate clearly and professionally with coworkers and guests.
• Build positive working relationships and contribute to shared team goals.
• Support quality standards and recommend improvements that boost efficiency, productivity, safety, quality, and cost control.
• Perform the role’s physical requirements, including extended standing, walking, lifting up to 50 pounds, and working in confined or elevated spaces.
• Carry out any other reasonable duties assigned by supervisors.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of relevant work experience.
• At least 1 year of supervisory experience.
• No license or certification is required for the role.

Additional information

Job number: 26070090.

Job category: Food and Beverage & Culinary.

Schedule: Full time.

Remote work: No.

Position type: Non-management.

This employer is an equal opportunity workplace and welcomes candidates from diverse backgrounds, including those protected by disability, veteran status, or other applicable laws.

Physical requirements

The position requires the ability to read small print and inspect equipment visually, remain on your feet for long periods, move through narrow or elevated spaces, use stairs and service ramps, and bend, reach, twist, pull, and stoop as needed.