HR Operations Manager

About Rolls-Royce

Rolls-Royce is committed to creating technologies that have helped shape modern life and continue to contribute to progress by powering, protecting, and connecting people around the world. The company values individuality and believes that a mix of backgrounds, experiences, and perspectives strengthens innovation and performance.

Role Summary

This position is responsible for supporting the delivery of operational Global Business Services (GBS) People Services for the India centre within a regional scope. The role requires strong operational expertise in serving employees, while continuously improving service delivery in line with evolving business requirements.

Key Responsibilities

• Own the operational delivery and performance of regional People Services processes within scope.
• Build and maintain effective relationships with key business partners and stakeholders while delivering core People Services.
• Guide and oversee Team Leads and service delivery teams to ensure high-quality customer support and consistent service outcomes, including outsourced vendor support.
• Ensure activities remain compliant with group policies, local and regional legal requirements, procedures, and risk controls.
• Partner with process owners to manage change requests and transition updates into live operations.
• Prepare and share operational reports, metrics, and KPIs with internal teams and key customers to track accountability, service quality, and customer satisfaction.

Qualifications and Experience

• At least 15 years of experience in HR service delivery.
• Strong ability to manage stakeholders and communicate effectively.
• Experience leading and supporting teams in a large HR service operations environment; payroll knowledge is preferred.
• Solid understanding of lean process management and continuous improvement practices.
• Knowledge of customer service standards and enabling technologies used in HR service operations.
• Prior experience in transitioning HR processes in-house from a third-party vendor.
• Proven background in service management and delivering service excellence.

Additional Information

Rolls-Royce is building a multi-year transformation programme designed to make the organisation more competitive, resilient, high-performing, and ready for growth. The company also emphasizes a respectful, inclusive, and non-discriminatory workplace where individuality is valued and diverse views are welcomed.

Selection Process

Depending on the location, candidates may be required to complete an online assessment as part of the hiring process. This assessment can include cognitive and behavioural aptitude testing relevant to the position, and full instructions will be shared if needed.