General Manager - B2B Marketplace (VP-Level)

Overview

This executive leadership role is responsible for steering the growth, strategy, and operational execution of a large-scale B2B marketplace platform serving enterprise clients across the United States. The General Manager will oversee customer-facing functions and collaborate with cross-functional teams to enhance platform adoption, retention, and overall business value.

Key Responsibilities

• Lead the performance and strategic direction of the flagship B2B marketplace platform.
• Manage and develop the customer-centric teams including Account Management and Customer Experience through senior managers.
• Drive enterprise client success by enhancing usage, retention, satisfaction, and cultivating long-term partnerships.
• Coordinate with Product, Engineering, Sales, Marketing, and Operations teams to align objectives and deliver value-driven customer solutions.
• Collect and analyze customer feedback and market trends to guide commercial strategies, product development, and platform enhancements.
• Provide executive-level advice for customer engagements, strategic planning, business reviews, proposals, and reporting.
• Optimize operational workflows, establish performance metrics, and refine reporting structures for enhanced efficiency.
• Conduct consistent account health reviews and assess business priorities, opportunities, and risks with leadership counterparts.
• Develop scalable systems and organizational structures to support sustained business growth.
• Represent the company in strategic customer meetings, executive discussions, and industry forums, with occasional travel to enterprise locations.

Candidate Requirements

• Bachelor’s degree is a mandatory qualification.
• Minimum of 8 years’ experience in roles focused on enterprise account management, strategic partnerships, relationship-based sales, or similar.
• Proven leadership track record managing multi-layered teams including direct reports and managers.
• Experience handling complex enterprise relationships and driving consistent account expansion.
• Strong capability in team development, performance optimization, and building scalable operational frameworks.
• Ability to integrate executive-level strategic thinking with active involvement in critical projects.
• Excellent organizational and project management skills with meticulous attention to detail.
• Data-driven analytical skills to identify opportunities, resolve challenges, and guide decision-making.
• Adept at balancing multiple priorities in a fast-evolving environment.
• Effective communication, collaboration, and stakeholder engagement skills.
• Proficiency with standard business productivity software such as Excel, PowerPoint, and Word.
• Positive and collaborative attitude with cross-functional teamwork emphasis.

Benefits

• Fully remote position within the United States.
• Competitive annual salary ranging from $170,000 to $280,000, supplemented by bonuses, equity, and benefits.
• Adjustments to compensation based on geographic location may apply.
• Comprehensive medical, dental, and vision insurance coverage.
• Automatic contributions to 401(k) retirement plans.
• Equity participation opportunities.
• Flexible vacation policy encouraging work-life balance.
• Support for home office setup costs.
• Employee referral incentives.
• Bi-annual company retreats and monthly team-building events.
• Close collaboration with senior leadership and exposure to strategic corporate initiatives.
• Significant prospects for career advancement in a growing technology company.