- 경험
- 8세 이상
- 샐러리
- USD 170,000 – USD 280,000 / year
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 재택근무
- 교육
- 학사 학위
- 재개하다
- 신청 시 필수 사항
직무 설명
Overview
This executive leadership role is responsible for steering the growth, strategy, and operational execution of a large-scale B2B marketplace platform serving enterprise clients across the United States. The General Manager will oversee customer-facing functions and collaborate with cross-functional teams to enhance platform adoption, retention, and overall business value.
Key Responsibilities
- Lead the performance and strategic direction of the flagship B2B marketplace platform.
- Manage and develop the customer-centric teams including Account Management and Customer Experience through senior managers.
- Drive enterprise client success by enhancing usage, retention, satisfaction, and cultivating long-term partnerships.
- Coordinate with Product, Engineering, Sales, Marketing, and Operations teams to align objectives and deliver value-driven customer solutions.
- Collect and analyze customer feedback and market trends to guide commercial strategies, product development, and platform enhancements.
- Provide executive-level advice for customer engagements, strategic planning, business reviews, proposals, and reporting.
- Optimize operational workflows, establish performance metrics, and refine reporting structures for enhanced efficiency.
- Conduct consistent account health reviews and assess business priorities, opportunities, and risks with leadership counterparts.
- Develop scalable systems and organizational structures to support sustained business growth.
- Represent the company in strategic customer meetings, executive discussions, and industry forums, with occasional travel to enterprise locations.
Candidate Requirements
- Bachelor’s degree is a mandatory qualification.
- Minimum of 8 years’ experience in roles focused on enterprise account management, strategic partnerships, relationship-based sales, or similar.
- Proven leadership track record managing multi-layered teams including direct reports and managers.
- Experience handling complex enterprise relationships and driving consistent account expansion.
- Strong capability in team development, performance optimization, and building scalable operational frameworks.
- Ability to integrate executive-level strategic thinking with active involvement in critical projects.
- Excellent organizational and project management skills with meticulous attention to detail.
- Data-driven analytical skills to identify opportunities, resolve challenges, and guide decision-making.
- Adept at balancing multiple priorities in a fast-evolving environment.
- Effective communication, collaboration, and stakeholder engagement skills.
- Proficiency with standard business productivity software such as Excel, PowerPoint, and Word.
- Positive and collaborative attitude with cross-functional teamwork emphasis.
Benefits
- Fully remote position within the United States.
- Competitive annual salary ranging from $170,000 to $280,000, supplemented by bonuses, equity, and benefits.
- Adjustments to compensation based on geographic location may apply.
- Comprehensive medical, dental, and vision insurance coverage.
- Automatic contributions to 401(k) retirement plans.
- Equity participation opportunities.
- Flexible vacation policy encouraging work-life balance.
- Support for home office setup costs.
- Employee referral incentives.
- Bi-annual company retreats and monthly team-building events.
- Close collaboration with senior leadership and exposure to strategic corporate initiatives.
- Significant prospects for career advancement in a growing technology company.