General Cashier

Company Description

Nestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the decades, it has welcomed distinguished guests, global leaders, and travelers seeking refined hospitality in a setting that reflects Nairobi’s vibrant history. With award-winning dining, a heated outdoor pool, wellness facilities, and curated local experiences, the hotel offers guests both relaxation and a gateway to explore the city’s culture and nearby attractions. Committed to sustainability and excellence, Fairmont The Norfolk continues to blend historic charm with contemporary sophistication, creating memorable experiences for generations of visitors.

Job Description

Fairmont the Norfolk hotel is offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as General Cashier. Responsible for Front Office, F&B and all other departments float handlers. Cash exchange and remittances.

Main Duties

• Collect remittance envelopes from the drop-safe with a witness and verify against the Daily Witness Sheet.
• Count cash, cheques, and credit card vouchers with a witness, reconciling them with computerized remittance reports.
• Prepare bank deposits for all cheques and cash, ensuring all collections are deposited intact.
• Compile credit card sales vouchers by company, balance them to computer totals, and prepare them for banking.
• Update and maintain ongoing transaction details by Credit Card Company on a daily and monthly basis.
• Obtain and update daily foreign exchange rates from bank sources in the PMS system.
• Disburse approved petty cash requests and prepare a Summary of Disbursements.
• Count and balance your own house bank and prepare periodic recapitulations.
• Prepare the General Cashier’s Daily Report, detailing daily cash collections and other payments received for review by the Income Auditor and Finance Manager.
• Prepare cash and foreign exchange control reports as required by local law.
• Ensure cash advances are made only with the approval of both the General Manager and the Director of Finance.
• Assist in surprise cash counts when required.
• Follow up on drafts sent for bank clearing and liaise with the Finance Manager on any outstanding items.
• Possess full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned work area to the set standard.
• Be entirely flexible and adapt to rotate within different sub-departments of the Accounting & Finance Department or any other hotel department as assigned by the Finance Manager.
• Be fully conversant with all services and facilities offered by the hotel.
• Provide Front Office Clerks and Food & Beverage Clerks with required change and plan for extra change for long weekends or holidays.
• Reimburse Front Office Clerks for disbursements made (due backs).
• Maintain custody and support for unclaimed wages.
• Assist in training Heartists on necessary skills, such as identifying forged bank notes and verifying cheques and credit cards, to perform their duties with maximum efficiency.
• Assist in carrying out quarterly, bi-yearly, and yearly inventory of operating equipment.
• Carry out any other reasonable duties as assigned by the Finance Manager.
• Coordinate with payroll and outsource companies for withholdings for local pension, any other levy determined by the hotel or local authorities, and submit for timely payment processing.
• Verify the hotel’s payroll accurately and timely as per prescribed requirements.
• Prepare and maintain detailed Heartists records for the calculation of various local funds contributions.

Qualifications

• Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 2 years of experience as a cashier, preferably in a hotel or hospitality setting.
• Proficiency in computer systems, including POS software and financial management tools.
• Strong mathematical skills and ability to handle large sums of money accurately.
• Excellent attention to detail and organizational skills.
• Knowledge of financial regulations and cash handling procedures.
• Outstanding customer service skills with a focus on satisfaction.
• Ability to work efficiently under pressure and meet deadlines.
• Strong communication skills in English.
• Familiarity with foreign currency exchange processes.
• Flexibility to work various shifts, including weekends and holidays if required.
• Demonstrated integrity and trustworthiness in handling financial transactions.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Occasional ascending or descending stairs and ramps.