Houseperson

Company Overview

Sheraton Suites Calgary Eau Claire is a distinctive Fairmont-managed property operating under Accor as a franchised Marriott hotel. Located in downtown Calgary, the all-suite hotel offers a city-center retreat positioned between the energy of urban life and the calm of the Bow River and Prince’s Island Park.

The property gives guests access to Calgary’s attractions, from views at the Calgary Tower to outdoor experiences along the glacier-fed Bow River, creating a setting that blends convenience, relaxation, and adventure.

About the Role

The Houseperson supports the housekeeping team by keeping public areas, service spaces, and back-of-house operations clean, organized, and ready for use. This position helps maintain stocked and welcoming guest-facing areas while contributing to a smooth and consistent hotel experience.

Please note that this position is scheduled to begin on May 4, 2026.

Application Process

After applying, candidates will receive an email from AssessFirst with instructions to create a profile and complete a questionnaire. This step is required in order for the application to be considered, as it helps evaluate alignment with the role and the organization’s luxury service culture.

Key Duties

Public Area Care and Cleanliness

• Keep assigned public spaces clean and orderly, including corridors, elevators, stairwells, and service areas, following hotel housekeeping standards.
• Make sure shared areas remain neat, attractive, and ready to receive guests throughout the day.
• Remove waste, recycling, and used linens from guest floors and service zones and take them to the correct collection points.
• Maintain clean and organized housekeeping storage rooms, linen rooms, and service hallways.
• Carry out occasional deep-cleaning assignments such as carpet maintenance, moving furniture, and detailed cleaning work.

Operational Support

• Gather, sort, move, and distribute clean and soiled linens, towels, and uniforms across the property.
• Keep housekeeping carts, supply areas, and linen storage spaces well arranged and fully stocked for daily use.
• Deliver guest requests and amenities such as extra towels, linens, pillows, cribs, or rollaway beds quickly and professionally.
• Support Suite Attendants by bringing supplies, removing used linen, and helping prepare rooms for faster turnover.
• Assist housekeeping leaders with special assignments, seasonal cleaning, and other operational tasks as needed.
• Escalate maintenance issues, damage, and safety concerns to the appropriate department without delay.

Guest Service

• Provide courteous, prompt, and professional service to guests and coworkers.
• Respond quickly and respectfully to guest requests and service requirements.
• Maintain a positive, helpful attitude while working in guest-facing areas.
• Help create a clean, comfortable, and welcoming atmosphere across the hotel.

Teamwork

• Partner with Suite Attendants, Housekeeping Supervisors, and other colleagues to maintain efficient day-to-day operations.
• Step in to help teammates during busy periods so cleanliness standards are consistently met.
• Take part in team meetings, training sessions, and continuous improvement activities.
• Contribute to a respectful and positive workplace environment.

Safety and Compliance

• Follow hotel policies, department procedures, and health and safety requirements at all times.
• Use cleaning tools, equipment, and chemicals safely and according to instructions.
• Store supplies properly and keep the work area safe and orderly.
• Watch for hazards or unsafe conditions and report them promptly.

Qualifications

• Prior housekeeping experience in a hotel or hospitality setting is an advantage.
• Strong organizational ability and skill in prioritizing tasks in a busy environment.
• Capability to work independently while also contributing effectively to a team.
• Willingness to reflect the brand promise and standards of luxury service in daily work and interactions.
• Commitment to fostering an inclusive environment where people feel respected and valued.

Physical Demands

• Ability to stand and walk for long periods while completing physically active duties.
• Regular bending, kneeling, reaching, and twisting during cleaning and organizing work.
• Frequent lifting and carrying of linen bags, equipment, and supplies up to 50 lbs, plus pushing and pulling fully stocked housekeeping carts.
• Physical endurance to move linens, shift furniture, and handle housekeeping equipment.
• Occasional use of ladders, stairs, or step stools to reach elevated areas.

Benefits

• Access to colleague perks such as complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, and discounted stays at Marriott properties.
• Additional dining and wellness discounts, along with other perks designed to support the colleague experience.
• Competitive benefits package including medical, dental, vision, retirement savings, and an employee and family assistance program.

Company Values

• Respect: treating others with fairness, dignity, and appreciation for their ideas and individuality.
• Belonging: celebrating differences and supporting one another.
• Integrity: building trust through authenticity and mutual respect.
• Empowerment: taking initiative and anticipating opportunities that create memorable experiences.
• Excellence: making genuine connections and creating special moments for others.

Diversity and Inclusion

Fairmont is committed to building an inclusive workplace where diverse talent can thrive. Applicants from all backgrounds are encouraged to apply.

Eligibility

Candidates must be legally authorized to work in Canada. The employer is not able to support applicants in obtaining Canadian work authorization.

Accommodation

If you require accommodation during the application or interview process, you may request support in confidence at resumes@sheratonsuites.com.