Food Services Supervisor

Role overview

This position oversees daily food service operations in a luxury hotel setting in Doha. The supervisor helps make sure the team works smoothly, guest expectations are met, and service standards remain consistently high.

Key duties

• Coordinate the team so service is delivered efficiently and guest requirements are handled promptly.
• Check staff presentation, including grooming and uniforms, and correct any gaps in standards.
• Carry out opening and closing tasks such as preparing supplies and tools, cleaning equipment and work areas, and securing doors and related areas.
• Review storage spaces for proper organization, cleanliness, and FIFO usage.
• Track inventory, complete scheduled stock counts, and request supplies when needed.
• Oversee dining areas for seating readiness, service flow, guest safety, and overall guest well-being.
• Create and submit maintenance work requests when repairs are needed.
• Support hiring, onboarding, training, scheduling, evaluation, counseling, discipline, and employee motivation.
• Act as a key contact for the Guarantee of Fair Treatment and Open Door process.
• Follow all company, safety, and security procedures, including reporting incidents, injuries, and unsafe conditions.
• Complete required safety learning and certifications.
• Maintain a neat, professional appearance and protect confidential information and company property.
• Welcome guests warmly, respond to service needs quickly, assist guests with disabilities, and express appreciation in a genuine manner.
• Communicate clearly and professionally with coworkers and maintain constructive working relationships.
• Support teamwork, shared goals, and appropriate responses to colleagues’ concerns.
• Meet quality standards and suggest improvements that raise efficiency, productivity, safety, quality, and cost effectiveness.
• Read information accurately in different formats and inspect tools or equipment visually for defects.
• Be able to stand, sit, or walk for long periods during a shift and handle physical tasks such as lifting, moving, carrying, pushing, pulling, and placing items up to 50 pounds without help.
• Use fine motor control to grasp, turn, and manipulate objects of different sizes and weights.
• Work in narrow, confined, or elevated spaces and move up and down stairs or service ramps.
• Bend, twist, reach overhead or below the knees, stoop, and perform other reasonable duties assigned by supervisors.

Experience and education

The preferred background includes a high school diploma or GED, at least 2 years of relevant work experience, and at least 1 year of supervisory experience. No license or certification is required for the role.

About the employer

The Ritz-Carlton is known for creating memorable luxury hospitality experiences across more than 100 award-winning hotels worldwide. The brand values creativity, empathy, and thoughtful service, and it emphasizes its Gold Standards, employee promise, credo, and service values as the foundation of its culture. As part of Marriott International, the workplace offers the chance to grow within a global hospitality organization committed to inclusion and equal opportunity.

Additional information

Job number: 26070290

Job category: Food and Beverage & Culinary

Location: Ras Abu Abboud Street, Doha, Qatar, 26662

Schedule: Full time

Remote work: No

Position type: Non-management

Equal opportunity

The employer welcomes applicants from all backgrounds and does not discriminate on any legally protected basis, including disability, veteran status, or other protected characteristics.