Field Specialist

About Clutch

Clutch is Canada's leading online used car retailer, dedicated to revolutionizing the car buying and selling process. We offer a streamlined, stress-free experience for customers nationwide, allowing them to select vehicles online and have them delivered directly. Our commitment to customer satisfaction is underscored by a 10-Day Money-Back Guarantee. Recognized for our rapid growth, Clutch has been featured on the Globe & Mail's Top Growing Companies list for two consecutive years and has received accolades from Deloitte's Technology Fast 50™ and Fast 500™. We are seeking enthusiastic, diligent, and ambitious individuals to join our expanding team. Founded in 2017 and headquartered in Toronto, Clutch currently serves several Canadian provinces and is actively expanding its reach. We are supported by prominent investors including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90.

What You’ll Do

As a Field Specialist, you will be instrumental in ensuring a superior customer experience during vehicle drop-offs. Your responsibilities will include meticulously completing customer paperwork and maintaining detailed records in our tracking system. A key aspect of this role involves operating a specialized single-car hauler (flatbed truck) to deliver customer purchases directly to their homes. Comprehensive training will be provided, and no commercial driver's license is required for operating the hauler. You will also be responsible for safely loading and unloading customer vehicles onto the hauler, a process that requires some physical engagement. Regular inspections of the car hauler will be necessary to confirm its mechanical soundness, ensuring reliable service for our customers. Prioritizing safe driving practices and maintaining a clean driving record are paramount. Additionally, you will contribute to a collaborative team environment by assisting colleagues with various tasks as needed.

All About You

The ideal candidate will possess a valid Class 5 Driver’s License and a genuine passion for automobiles, coupled with practical automotive knowledge. We are looking for individuals with at least two years of experience in customer-facing roles, demonstrating a strong commitment to creating exceptional customer interactions. Excellent communication and interpersonal skills are essential, as you will often be the initial point of contact for customers. The ability to thrive in a dynamic, fast-paced setting is crucial. A proactive attitude and enthusiasm for transforming the automotive industry are highly valued. This role requires flexibility in scheduling, including availability for evenings and weekends, and a willingness to work on-site at our New Westminster location.

Why You’ll Love It At Clutch

At Clutch, we empower our employees with autonomy and ownership, allowing you to shape your career path and take pride in your contributions. We offer competitive compensation packages and comprehensive health and dental benefits, which commence on your first day of employment for permanent full-time positions. Our compensation philosophy is based on objective factors such as skills, performance, market alignment, job responsibilities, and working conditions. Clutch is dedicated to cultivating an inclusive work environment where everyone has the opportunity to excel. Should you require any accommodations during the application or interview process, please reach out to talent@clutch.ca.