Director, Strategy & Operations

About the Role

This is a foundational leadership position responsible for establishing and scaling the Strategy & Operations function within a rapidly growing, mission-driven organization. As the inaugural hire for this department, you will be instrumental in defining and implementing operational excellence standards across the company. The role requires a blend of strategic thinking and hands-on execution to drive sustainable operational improvements. You will collaborate closely with customer experience leadership, clinical teams, and other executives to identify and resolve bottlenecks, thereby enhancing efficiency and improving outcomes. A key focus will be on developing analytical frameworks, leading cross-functional projects, and optimizing complex workflows for scalability. This position offers significant visibility, autonomy, and the chance to profoundly influence the company's growth trajectory.

Accountabilities

• Spearhead strategy and operations initiatives from conception through implementation, performance tracking, and long-term integration.
• Collaborate with functional leaders to pinpoint operational challenges and jointly devise scalable solutions, including the redesign of workflows for clinical and customer experience departments.
• Develop and embed analytical frameworks for performance measurement, shifting decision-making from intuition to data-driven insights.
• Lead critical workstreams focused on enhancing operational efficiency, integrating AI technologies, and identifying root causes of customer experience volume fluctuations.
• Orchestrate cross-functional projects that span multiple departments, ensuring clear accountability and successful execution.
• Conduct organizational assessments to identify areas for improvement in scaling operations and prioritize key enhancements.
• Establish core processes, implement necessary tools, and define best practices that will form the bedrock of the future Strategy & Operations team.

Requirements

• Demonstrated experience in strategy, operations, consulting, business operations, or high-growth startup environments, with a proven track record of building or scaling complex functions.
• Exceptional analytical skills, including the ability to dissect ambiguous problems, construct analytical models, and rigorously validate findings.
• Proven ability to drive operational execution, ensuring that strategic recommendations are translated into lasting, practical changes.
• Excellent stakeholder management capabilities, with the skill to effectively engage and influence senior leaders and subject matter experts.
• Superior written and verbal communication abilities, adept at synthesizing complex information into clear, executive-level communications.
• A strong sense of ownership and a history of achieving results that have a lasting impact beyond your direct involvement.
• Comfort and effectiveness in ambiguous, fast-paced settings with limited pre-existing structures.
• Prior experience in healthcare, regulated industries, or service-oriented operational settings is advantageous.

Benefits

• A competitive compensation package commensurate with a senior leadership role in strategy and operations.
• The flexibility of a fully remote work arrangement within the United States.
• A high-impact position offering direct engagement with executive leadership and involvement in company-wide strategic decisions.
• The unique opportunity to build and shape a new functional department from its inception within a high-growth company.
• An environment that is both fast-paced and mission-driven, dedicated to improving healthcare access and patient outcomes.
• Significant potential for professional advancement, including future opportunities for team leadership.

Additional Information

This role is managed by a partner company who will handle all application processes and subsequent steps. Applications are processed using an AI-powered matching system to ensure efficiency and fairness against the role's core requirements. Top candidates are identified and shortlisted for the hiring company, which then manages all interviews and final decisions. Data privacy is respected, with processing based on legitimate interest and pre-contractual measures. AI tools may be used to assist in application review and analysis, but all final hiring decisions are made by human personnel. For more information on data processing, please contact us.