Care Management Leader

Role overview

Senior Doc is hiring an experienced Care Management Leader in Anaheim, CA to guide and grow a large care operations team of about 50 Care Managers and Medical Assistants supporting a Chronic Care Management (CCM) program at scale. The position reports to the Chief Operating Officer and centers on day-to-day leadership, workflow improvement, performance tracking, and building a team culture grounded in accountability and strong service for patients and providers.

This opportunity is best suited to someone who has led complex, metrics-oriented operations and enjoys shaping high-performing teams in a fast-moving healthcare environment.

What you will do

• Direct and support a team of roughly 50 Care Managers and Medical Assistants.
• Hire, onboard, coach, mentor, and continuously develop team members.
• Create a workplace culture focused on ownership, teamwork, speed, and ongoing improvement.
• Hold regular coaching discussions, performance evaluations, and career growth planning conversations.
• Develop and maintain dashboards, scorecards, and reports covering productivity, CCM minutes, documentation quality, compliance, and overall operational results.
• Run daily team huddles to align on volume, quality, and workload priorities.
• Track performance trends, clear obstacles that slow the team down, and improve efficiency through better processes.
• Design scalable workflows and operating procedures that improve consistency and outcomes.
• Review productivity data and key metrics to spot improvement opportunities.
• Celebrate top performers and provide targeted coaching to team members who need additional support.
• Use performance improvement plans and corrective action when needed.
• Share operational findings and strategic recommendations with senior leadership.
• Keep CCM documentation aligned with payer rules and compliance standards.
• Support audit readiness across all care management activities.
• Balance productivity goals with strong patient and provider experience.
• Act as the escalation contact for complex patient or provider issues.
• Work closely with clinical, operations, technology, and administrative teams to improve care delivery.
• Help assess and implement new technology, workflow changes, and process improvements that strengthen efficiency and patient outcomes.

What the company is looking for

• A bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a similar discipline.
• At least 7 years of progressive leadership experience with large, high-volume, metrics-led teams.
• Minimum 3 years of experience leading people managers or sizable operational teams.
• Hands-on experience creating dashboards, KPIs, scorecards, and performance reports.
• Strong analytical ability and a track record of turning data into practical operational improvements.
• Experience working with EHR systems, care management platforms, and reporting tools.
• Excellent leadership, communication, coaching, and organizational abilities.
• A master's degree such as an MBA, MHA, MSN, or an equivalent advanced degree is preferred.
• Background in Chronic Care Management, Population Health, Value-Based Care, or Care Management is preferred.
• Clinical licensure such as RN, LCSW, or a similar credential is an advantage.
• Experience leading healthcare operations, patient engagement, customer service, enrollment, call center, hospitality, retail operations, or other high-volume environments is beneficial.

Success factors

• Ability to excel in a fast-paced, performance-focused setting.
• Genuine interest in coaching and developing strong teams.
• Comfort using data to solve operational problems and raise results.
• Skill in creating accountability systems while keeping employees engaged.
• Capacity to balance productivity, quality, compliance, and excellent patient care.

Why this role stands out

This role offers the chance to help shape a growing care management organization by creating scalable processes, developing strong leaders, and improving patient lives through operational excellence.

Candidates who are passionate about healthcare operations, leadership, population health, and building high-performing teams are encouraged to apply.

Compensation

The posted pay range for this region is USD 140,000 to USD 167,000 per year.