Cards Fraud Control Lead

Role overview

This position is responsible for overseeing card fraud control operations by tracking activity across the relevant systems, investigating suspicious cases, refining detection rules, and ensuring fraud cases are routed into chargeback or claims handling where appropriate. The goal is to keep fraud within target thresholds, protect the bank, and stay aligned with internal policies and regulatory requirements.

The role also requires an ongoing review of detected incidents so that rules can be improved over time, fraud patterns can be better understood, and the balance between customer service and risk control is maintained with minimal loss exposure.

Key responsibilities

• Apply approved department policies, procedures, and operating instructions, and ensure team compliance with them.
• Handle the daily work assigned to the Card Operations function in line with established standards and controls.
• Create and maintain SOPs to address organized fraud attacks and analyze transaction patterns to spot suspicious behavior.
• Carry out in-depth investigation and due diligence on fraud claims.
• Support the design and enhancement of system rules used to identify fraudulent transactions.
• Monitor card activity for suspicious transactions to reduce losses and protect both the bank and its customers.
• Ensure fraud monitoring is carried out in accordance with Visa, MasterCard, and bank rules.
• Coordinate with cardholders, merchants, and branches to gather information and provide timely responses.
• Ensure fraud cases are passed to chargeback or claims processes in line with SAMA, Visa, and MasterCard requirements.
• Oversee system monitoring so fraud is identified quickly and action is taken without delay.
• Prepare monthly fraud reports for Visa, MasterCard, and/or SAMA.
• Review fraud rules regularly, including monthly reviews and ad hoc updates when needed.
• Track suspicious activity such as hits and BIN attacks, and take proactive preventive steps.
• Evaluate rule performance and recommend improvements based on analysis by area.
• Respond to queries from Customer Services and other departments and ensure issues are closed in a timely manner.
• Monitor team activities and support staff in fraud detection work.
• Prepare MIS reports on fraudulent transactions and escalate findings to the manager.
• Assess current processes, identify control gaps, and look for ways to reduce risk exposure.
• Stay up to date with fraud trends and industry best practices.
• Lead and supervise a small team so work is completed efficiently and in compliance with procedures.
• Drive ongoing improvement in systems, processes, and work practices with attention to best practices, cost reduction, and productivity gains.
• Prepare accurate departmental reports on time, meeting bank requirements and standards.
• Set clear goals for team members, conduct regular performance reviews, support annual appraisals, and develop individual development plans.
• Place strong emphasis on developing talented Saudi national staff and supporting their recruitment, training, and growth.
• Provide team leadership and knowledge transfer to staff within the function.
• Follow all safety, quality, and environmental policies and controls to maintain a healthy and safe workplace.
• Perform other related tasks as assigned.

Qualifications and experience

• A bachelor’s degree in Finance, Business Administration, or another relevant discipline is required.
• 6 to 8 years of relevant experience in cards operations within a financial institution is required.
• At least 2 years of this experience should be in roles with increasing managerial responsibility.
• English proficiency at an intermediate level is needed.

Additional information

This role involves team leadership, reporting, and close coordination with internal stakeholders and external card scheme or regulatory requirements. It also places importance on supporting Saudi national development within the organization.