Teller (Emiratized Role)

Role Overview

This branch-based teller position focuses on handling customer cash and related banking transactions accurately, securely, and within the required turnaround time. The role supports service quality goals by helping the branch maintain strong customer satisfaction, first-time-right processing, quick resolution of teller-related requests and complaints, and solid mystery shopping results. It also involves promoting the bank’s products, services, and digital banking channels while delivering a professional customer experience.

Location & Work Setup

• Dubai, United Arab Emirates
• Onsite role

Key Responsibilities

Day-to-day work centers on processing customer transactions, protecting operational accuracy, supporting service standards, and following banking controls.

• Handle cash withdrawals and deposits in both local and foreign currencies, cheque deposits, inter-account transfers, and movements involving the vault and main safe.
• Complete the end-of-day balancing of cash and valuables held at the teller counter.
• Process manager’s cheques, demand drafts, telegraphic transfers, IPO-related transactions, clearing items, and returned items according to bank procedures.
• Confirm that cash received from or requested from the vault is correct and posted properly in the system.
• Maintain complete accuracy in teller work to support first-time-right service standards.
• Help the branch achieve customer service KPIs such as NPS, first-time-right performance, service request turnaround times, complaint resolution timelines, and mystery shopping scores.
• Guide customers toward the bank’s digital services, including ATM, CDM, mobile banking, and online banking, and support them with onboarding where needed.
• Follow all bank policies, operational controls, KYC, AML, and regulatory requirements in daily operations.
• Escalate suspicious activity to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
• Protect customer data and follow information security requirements, including clear desk discipline.
• Take part in mandatory compliance and operational training.
• Recognize customer needs during transactions and route them to the right branch colleague for product discussions.
• Pass leads to the sales team when opportunities arise and encourage customers to move to higher-value banking solutions.
• Prepare assigned reports and documentation accurately and within deadlines.
• Support surprise cash counts, vault audits, and maintenance of cash limits and exchange positions.

Requirements

• High school diploma or an equivalent qualification.
• At least 2 years of banking experience in a teller or cashier role.
• Good understanding of cash handling, teller operations, and banking regulations.
• Flexibility to work morning and evening shifts based on business needs.

About the Employer

The bank is one of the UAE’s largest financial institutions and is recognized among the world’s most secure banks. It emphasizes innovation, agility, and growth, and aims to create value for employees, customers, shareholders, and the wider community.

Additional Information

This is an Emiratized role.

Employment is full-time and based onsite in Dubai.

No vacancy count, salary details, or start date were specified.