Beauty Manager

Role overview

This position sits within a locally owned store and supports the delivery of health, beauty, and convenience services in the community. The focus is on keeping the customer experience at the heart of all day-to-day activities while leading the Beauty department to meet sales objectives.

Position summary

The main purpose of this role is to oversee the resources of the Beauty department so the team can reach and exceed sales targets.

What success looks like

The ideal candidate brings a strong results mindset, can think strategically, solves problems effectively, builds trust, and develops collaborative working relationships. The role also calls for personal leadership and the ability to engage and motivate others.

Sales responsibilities

• Use company sales tracking tools and dashboards to establish goals and monitor performance against targets.
• Sell directly to customers while coaching and mentoring team members to improve their selling approach.
• Strengthen sales outcomes by applying effective selling techniques.
• Ensure the team meets productivity expectations.

Customer service responsibilities

• Keep customer needs as the top priority and consistently deliver high-quality service.
• Review CSI survey results with the team and communicate the related goals and expectations.
• Model the expected eClienteling behaviors to support excellent customer interactions.
• Schedule appointments for events and manage the yearly event calendar.
• Support product promotion and encourage use of the PC Optimum program.
• Make sure staff are trained to meet beauty sales standards.

Leadership responsibilities

• Mentor, coach, train, and motivate team members.
• Create a work environment where selling feels engaging and positive.
• Prepare performance reviews together with the Front Store Manager.
• Communicate and demonstrate Blue Culture Principles and C.O.R.E Values.
• Help build a team culture that reflects Blue Culture Principles and C.O.R.E Values.

Operations responsibilities

• Use corporate sales tools to track performance on an ongoing basis.
• Ensure cosmetic operating standards are maintained.
• Identify peak traffic periods and plan shifts accordingly.

Qualifications and experience

• Strong judgment, planning ability, and decision-making skills.
• Comfort making independent decisions when addressing customer needs and related issues.
• Ability to act on goals and tasks assigned by management.
• Commitment to building a yearly personal development plan.
• Ability to work closely with the Associate-Owner and Front Store Manager.
• Background in sales with a demonstrated record of meeting or exceeding targets.
• Prior cosmetic or beauty experience.
• Strong verbal and written communication skills.
• Customer-focused mindset.
• Previous experience leading a team.

Additional information

This summary reflects the main duties considered necessary for job evaluation and is not meant to list every task that may be part of the role.

Why this workplace

Employees work for a local business owner while benefiting from the backing of a national brand. The store offers a purchase discount program, flexible and varied schedules, competitive compensation, and online learning through Academy. Team members are encouraged to take ownership of their work and contribute more meaningfully to patients, coworkers, customers, and the community.

Culture and inclusion

The organization values Canada’s diversity and aims to reflect it in its hiring, product mix, and store culture. Accommodation can be provided upon request for applicants and colleagues with disabilities.

Compliance

Following the law is treated as a core responsibility and part of the company Code of Conduct.

Pay information

The hiring range for this position is $21.35 to $26.45 per hour. Pay may be influenced by the candidate’s experience, knowledge, and the geographic region of the role. This posting is for an existing vacancy.

Artificial intelligence notice

The company uses artificial intelligence to screen, assess, and/or select applicants for this position.