Front Store Supervisor

Role overview

This position supports a locally owned Shoppers Drug Mart store in delivering health, beauty, and convenience services while keeping the customer experience at the centre of daily operations. The role focuses on overseeing front-store customer service activities, cash handling, cashier support, and merchandising.

Key responsibilities

Human resources and team support

• Make sure cashiers and merchandising staff follow store policies and operating procedures.
• Train team members in their assigned tasks and daily workflows.
• Provide continuous direction, support, and coaching as needed.

Loss prevention and cash control

• Ensure loss prevention standards are followed throughout the store.
• Oversee the daily cash office inventory and cashier tracking processes, including tracking sheets and PC Optimum procedures.

Customer service

• Ensure employees maintain a professional appearance that meets the uniform policy.
• Respond to customer questions about product locations, rainchecks, and related store information.
• Handle customer concerns and service issues such as refunds and exchanges within established guidelines.
• Encourage participation in the CSI Survey.

Merchandising

• Keep shelves clean, tidy, and correctly rotated.
• Set up and remove product displays as directed by the AFSM/FSM.

General store duties

• Maintain housekeeping standards and overall store presentation.
• Follow all health and safety requirements.
• Perform clerical and banking tasks when needed.
• Follow all store and loss prevention policies and procedures.
• Carry out additional duties as required, including cashier work when necessary.

Qualifications and experience

The role calls for sound judgment, planning ability, and decision-making skills. Independent thinking is important for organizing the store effectively, and strong problem-solving skills are needed to support customer satisfaction. Candidates should be comfortable using computers, well organized, efficient with time management, and familiar with products and supplies.

Additional information

Each store is run by an Associate-Owner, so you will be employed by a local business owner with the backing of a national brand. The workplace offers a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy. The company values diversity and aims to reflect the communities it serves. Accommodation is available on request for applicants and colleagues with disabilities. Compliance with laws and the company Code of Conduct is expected. This posting is for an existing vacancy. The employer also uses artificial intelligence to help screen, assess, and/or select applicants for this role.

Compensation

The hiring range for this position is $19.00 to $23.00 per hour. Pay may vary based on experience, knowledge, and the geographical region where the job is located.