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Team Leader - BPO
Mumbai, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- INR 300,000 – INR 360,000 / year
- Openings
- 1
- Posted
- 4週間前
- Work mode
- In office
- Eligibility
- Candidates with at least 6 months of Team Leader experience can apply.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
GO Wind International LLP is hiring a Team Leader for a BPO setup in Mumbai. This role is focused on guiding a customer support team, tracking output, supporting performance improvements, and stepping in on escalated customer issues.
Key responsibilities
- Supervise and coordinate a team of Customer Support Executives.
- Track daily productivity levels and overall team performance.
- Run team huddles and coaching discussions to keep the team aligned and improving.
- Take ownership of customer escalations and work toward practical resolutions.
Experience requirement
Candidates must have at least 6 months of experience in a Team Leader role.
Perks and benefits
An annual bonus is offered as part of the benefits package.
Skills
Work styles they’re looking for
Team Leadership
Coaching and Mentoring