G
Team Leader - BPO
Mumbai, Maharashtra, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- INR 300,000 – INR 360,000 / year
- Aperture
- 1
- Pubblicato
- 2 messaggi fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Candidates with at least 6 months of Team Leader experience can apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Role overview
GO Wind International LLP is hiring a Team Leader for a BPO setup in Mumbai. This role is focused on guiding a customer support team, tracking output, supporting performance improvements, and stepping in on escalated customer issues.
Key responsibilities
- Supervise and coordinate a team of Customer Support Executives.
- Track daily productivity levels and overall team performance.
- Run team huddles and coaching discussions to keep the team aligned and improving.
- Take ownership of customer escalations and work toward practical resolutions.
Experience requirement
Candidates must have at least 6 months of experience in a Team Leader role.
Perks and benefits
An annual bonus is offered as part of the benefits package.