Parts Advisor

Job Overview

We are seeking a motivated Parts Advisor to join our Porsche dealership located in Hull. This full-time position operates Monday to Friday from 8am to 5pm, with Saturday shifts on a rotational basis. The role includes a base salary plus monthly bonuses, offering an on-target earning potential of £28,500 annually.

Role Summary

The Parts Advisor plays a vital role interacting across sales, service departments, and directly with customers. Responsibilities include supplying Porsche parts to various clientele including the public, trade, and in-house workshops. This position suits individuals passionate about delivering excellent customer service within a prestigious automotive environment.

Key Duties

• Manage diverse tasks including processing incoming deliveries and assisting customers at the front desk.
• Prepare and pick parts for workshop job cards and customer orders, checking stock availability.
• Develop customer relationships through inbound/outbound calls, in-person visits, and internet inquiries by providing detailed product knowledge and positive first impressions.
• Maintain adequate stocks of consumables and service parts to support workshops, trade, and retail customers efficiently.
• Handle warranty claims related to parts issues, completing all administration accurately and promptly, including invoicing and customer records.
• Acquire in-depth knowledge of Porsche products and their functions to better assist customers.

Candidate Profile

• Previous experience as a parts advisor within a dealership or motor factor knowledge in a similar franchise or specialist parts company is preferred.
• Applicants with a strong understanding of cars and eagerness to learn will also be considered and trained.
• Excellent communication, organizational skills, and ability to thrive in a fast-paced environment are required.
• Must be proactive, sales-oriented, and committed to exceptional customer service standards.
• Ability to build rapport with customers quickly and work professionally under tight deadlines is essential.

Benefits

• 25 days holiday plus bank holidays.
• Company pension scheme.
• Participation in a wellness program.
• Sick pay provision.
• Group life insurance coverage.
• Staff discounts on car servicing and various retailers, restaurants, cinemas, holidays.
• Long service and loyalty reward programs.
• Staff referral incentives.
• Access to in-house, manufacturer, and professional training qualifications.
• Free onsite parking facilities.
• Company-organized events fostering team spirit.

About the Employer

Established in 1979, the Listers Group is among the largest family-owned motor retailer groups in the UK, representing several prestigious car brands across multiple regions. Their success is driven by a dedicated team and a commitment to employee development and career opportunities across various business areas.