Intake Assistant

Job Overview

The Treatment and Learning Centers (TLC) in Rockville, MD, is seeking a full-time Intake Assistant to support the Outpatient Pediatric Occupational and Speech-Language Therapy Departments. This role is pivotal in maintaining the efficient daily operations of therapy services by delivering clerical, administrative, and customer support to staff, patients, and families.

Key Responsibilities

• Deliver exceptional customer service to patients and families via phone, email, and face-to-face interactions.
• Direct incoming calls to the appropriate departments efficiently.
• Complete client intake procedures and schedule appointments.
• Assist clients in filling out required forms.
• Input all intake details into the patient database and regularly update client email lists.

Required Qualifications

• High school diploma mandatory; a bachelor’s degree in a related field is preferred.
• Minimum of one year’s administrative experience in a similar healthcare environment.
• Ability to work independently, multitask effectively, collaborate well with team members, and demonstrate patience with a diverse client base.
• Excellent verbal communication, interpersonal skills, and public relations abilities.
• Polished telephone etiquette, strong organizational skills, and meticulous attention to detail.
• Proficient computer skills, especially in MS Excel and database management.

Compensation and Benefits

• Hourly wage ranges from $20 to $27 based on qualifications and experience.
• Leave benefits including vacation, personal days, and sick leave.
• Paid holidays.
• Comprehensive health coverage including medical, dental, vision, and Flexible Spending Account (FSA).
• 403B retirement plan participation.
• Long-term disability and optional voluntary benefits.
• Complimentary parking and longevity bonuses.

Work Environment

Join a compassionate, professional team dedicated to positively impacting children and their families. TLC emphasizes a supportive and mission-driven workplace that values collaboration, empathy, and professional excellence. Candidates seeking a meaningful role in pediatric therapy support are encouraged to apply. The organization is an Equal Opportunity Employer (EOE).