Guest Service Agent - Full Time & Part Time

About Accor and the Role

Accor is committed to inclusivity, offering diverse career opportunities and training in the hospitality sector. Novotel Melbourne Glen Waverley is a modern hotel featuring 200 rooms, a restaurant, bar, and a robust events operation. We seek passionate Guest Service Agents for our Front Office team, available in full-time and part-time roles.

Role Overview

This role suits individuals eager to provide exceptional hospitality by warmly welcoming guests and managing their journey from check-in to check-out. Candidates must be adaptable to rotating shifts including mornings, afternoons, evenings, weekends, and public holidays.

Key Responsibilities

• Greet guests warmly and create a positive arrival experience
• Efficiently manage check-in and check-out processes
• Address guest inquiries and requests promptly and professionally
• Manage reservations, room assignments, and guest accounts
• Promote the hotel's amenities, services, and loyalty programs
• Coordinate with Housekeeping, Maintenance, and Food & Beverage teams to enhance guest satisfaction
• Resolve guest issues confidently and courteously
• Maintain accurate records and adhere to hotel protocols
• Support daily front office operations
• Foster a collaborative, guest-centric team environment

Candidate Profile

• Experience in hotel front office or customer service preferred
• Strong passion for hospitality and guest satisfaction
• Excellent communication and interpersonal skills
• Professional appearance and a positive demeanor
• Good organizational and time management abilities
• Ability to stay composed and efficient under pressure
• Proficient with computers and familiar with property management systems; Opera Cloud knowledge is a plus
• Capable of working both independently and as part of a team
• Availability for rotating shifts including public holidays
• Must have unlimited work rights in Australia

Additional Benefits and Information

• Opportunities for both full-time and part-time employment
• Job security with a globally recognized hospitality company
• Paid leave benefits including annual and personal leave
• Penalty rates for evening, weekend, and public holiday shifts
• Complimentary meals during shifts
• Access to Accor’s global discounts for accommodations, dining, and lifestyle from the first day
• Employee Assistance Program and health and wellbeing initiatives
• Participation in award-winning development and learning programs
• Clear prospects for career advancement within Accor’s extensive network
• A supportive team culture that values individual contributions