Implementation Consultant (Fluent English) - Remote

About the Role

We seek an energetic and results-driven Implementation Consultant to guide our B2B clients through complete platform implementations, from kickoff to live deployment. Acting as a trusted adviser, you will help clients transform procurement and finance workflows by configuring the SaaS platform, managing complex projects, and encouraging user adoption.

Key Responsibilities

• Lead full-cycle implementation projects, serving as the main liaison ensuring seamless activation of the product for clients.
• Conduct detailed discovery sessions to understand procurement and finance processes, translating these requirements into tailored product workflows.
• Manage schedules, deliverables, and technical alignment, aiding clients in data mapping, validation, and migration (e.g., vendor lists, budgets, catalogs).
• Track progress for both internal teams and client stakeholders, address risks, and resolve technical dependencies.
• Host impactful interactive workshops and onboarding sprints to empower clients to operate the platform independently.
• Develop structured enablement materials such as deployment playbooks, configuration manuals, and short tutorial videos to standardize implementations.
• Collaborate with Sales, Product, and QA teams to escalate technical issues and translate client feedback into actionable improvements.

Candidate Profile

• Minimum of 1 year experience in B2B SaaS implementation, project management, customer success, or comparable client-facing roles.
• Proven ability to juggle multiple implementations concurrently, managing timelines, stakeholders, and scope effectively.
• Advanced proficiency in English, both written and verbal, with confidence to lead meetings and negotiations.
• Strong analytical ability combined with advanced skills in Excel or Google Sheets to work with complex datasets.
• Experience configuring sophisticated B2B SaaS, ERP, CRM, or similar business systems.
• Excellent change management capabilities to overcome user resistance and simplify complex system concepts.
• Customer-first, proactive, well-organized with excellent presentation, communication, and relationship-building skills.
• Problem-solving mindset with ability to dissect technical challenges and collaborate with engineering teams on API and integration issues.
• Ability to guide clients through organizational changes and act as a trusted implementation consultant.

Additional Advantages

• Experience onboarding B2B SaaS clients in US, UK, or European markets.
• Knowledge of finance, accounting, procurement, or similar business functions.
• Familiarity with ERP systems such as NetSuite, QuickBooks, or Xero, CRM platforms, or enterprise software.
• Academic background in economics, finance, management, business, or related technical field.

Benefits & Work Conditions

• Fixed working hours: Monday to Friday, 9am to 6pm GMT+2.
• Fully remote work option.
• Diverse and inclusive international work environment.
• Pay denominated in USD.
• Supportive management focused on professional growth and long-term collaboration.
• Note: Benefits and terms depend on employment classification; contractors may have different conditions detailed in the agreement.

Equal Opportunity & Privacy

We are committed to fair recruitment practices without discrimination and protect candidates' personal data per our privacy policies.