- Esperienza
- 6–10 anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Graduate with Diploma in Engineering
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Role
Jio invites applications for the position of Area Service Incharge based in Andhra Pradesh. This role demands a graduate with a diploma in engineering and hands-on experience ranging from 6 to 10 years in after-sales service management.
Key Responsibilities
- Lead resource planning, recruitment, and operational deployment effectively.
- Manage the entire partner lifecycle ensuring smooth onboarding and quality service delivery.
- Guarantee sufficient manpower availability to meet operational demands.
- Continuously monitor team performance on a daily basis, implement motivational strategies, and provide comprehensive training.
- Conduct periodic visits to partners and market locations as necessary.
- Collect and analyze customer feedback while mentoring and guiding the workforce.
- Inspire partners to achieve their targets on time efficiently.
- Manage escalation cases promptly to ensure customer satisfaction.
- Collaborate closely with Sales, Service, Network, and Finance departments for cohesive business functioning.
- Engage actively in various business-related activities as required.
Essential Skills & Expertise
- Strong relationship management capabilities.
- Proficiency in delegation and team leadership.
- Experience handling diversity within teams effectively.
- Excellent problem-solving aptitude.
- Prior experience in area or zone management specifically within the DTH Industry or Device Operations.
- In-depth knowledge of relevant geography.
- Domain expertise in DTH, Cable, Telecom, or Devices sectors.
- Understanding of business training needs and implementation.