FBA Operations Lead

About the Role

Join Amazon India's Fulfillment by Amazon (FBA) team as an Investigation Specialist, playing a crucial role in analyzing and resolving key process issues to enhance both merchant and customer experiences. FBA is a significant strategic program within Amazon, focusing on operational excellence, system support, and process design that impacts the entire company. This position offers the chance to contribute to building a world-class product, enabling merchants to leverage benefits such as receiving, storing, picking, packing, shipping, transportation, and customer service.

The role is located in Bangalore, Karnataka, India.

Primary Responsibilities

• Lead investigations and identify root causes for major FBA merchant and customer problems and key programs.
• Analyze large datasets to pinpoint specific issues related to seller experience and program challenges.
• Develop and implement Standard Operating Procedures (SOPs) weekly to address critical seller-related problems and propose product ideas to scale these SOPs.
• Track and report program metrics, extracting insights on recurring patterns and problems.

Key Skills and Abilities

• Strong business communication capabilities.
• Proficiency in Microsoft Office applications, with an emphasis on Excel.
• Expertise in deep-dive analysis, troubleshooting, and fostering innovation.
• In-depth knowledge of product catalogs.
• Ability to multitask effectively in a dynamic, fast-paced environment.
• Clear communication with both internal stakeholders and external customers.
• Demonstrated passion for delivering outstanding customer experiences.
• Excellent interpersonal, listening, and data accuracy skills.
• Keen attention to detail and commitment to meeting deadlines.
• Proactive in taking initiatives.

Qualifications

• Minimum of one year of experience in data-driven business operations processes.
• Bachelor's degree required.
• Fluency in English (speaking, reading, and writing).
• Experience using Microsoft Office tools effectively.

Preferred Qualifications

• Familiarity with consumer product compliance procedures and regulations.
• Experience managing regulatory compliance with government entities.

Additional Information

Amazon fosters an inclusive culture enabling employees to achieve the best outcomes for customers. Accommodations are available for candidates during the application and hiring stages. For support related to disabilities or workplace adjustments, please contact the recruiting partner.

Company Name: ASSPL - Karnataka
Job ID: A10420767