L3 Java Support Engineer

Overview

This position involves providing Level 3 support for critical Java-based production applications, ensuring their reliability and performance. The role requires collaborating with multiple teams to resolve complex issues, enhance applications, and maintain operational excellence.

Primary Responsibilities

• Offer advanced support for production and non-production issues, adhering to defined SLA timings.
• Conduct comprehensive Root Cause Analysis (RCA) and implement measures to prevent recurring problems.
• Continuously monitor application health, performance, spotting potential risks or bottlenecks proactively.
• Coordinate resolution efforts with Development, Infrastructure, DevOps, and Business units.
• Assist in production deployments and validate post-release application behavior.

Design, Development & Enhancements

• Design, develop, test, and deploy bug fixes, new features, and application improvements.
• Analyze existing software to boost performance, scalability, reliability, and maintainability.
• Participate in modernization projects and ongoing process improvements.
• Create automation scripts and utilities to streamline operations and increase efficiency.
• Ensure compliance with coding standards, security protocols, and development best practices.

Coding, Debugging & Troubleshooting

• Engage hands-on with Java, Spring Boot, Microservices, and REST API development.
• Investigate logs, system behavior, and database interactions to diagnose issues.
• Troubleshoot distributed environments involving APIs, databases, middleware, and messaging platforms.
• Develop permanent solutions and code corrections for production incidents.
• Collaborate across teams to solve critical technical challenges.

Testing & Quality Assurance

• Create and execute unit, integration, and system test cases.
• Maintain quality through rigorous testing and validation.
• Support continuous integration and delivery (CI/CD) processes and automated testing frameworks.
• Verify fixes and new releases in production environments.

Technical Leadership

• Head technical investigations and major incident resolutions.
• Mentor junior developers and support staff.
• Promote best practices in coding, debugging, monitoring, and operational procedures.
• Conduct code reviews and offer technical guidance.

Collaboration & Stakeholder Interaction

• Liaise with Business, QA, DevOps, Infrastructure, and Architecture teams.
• Communicate updates about incidents, risks, and mitigation strategies to stakeholders.
• Translate business requirements into technical implementations.
• Assist in audit, compliance, and operational reviews.

Documentation & Knowledge Sharing

• Develop and update operational runbooks, troubleshooting guides, manuals, and technical documentation.
• Record incident resolutions and RCA outcomes alongside best practices.
• Encourage knowledge sharing across teams to improve overall efficiency.