HR Operations & Employee Experience Manager

Role Overview

NAQUA is seeking an HR Operations & Employee Experience Manager to strengthen HR service delivery, improve workforce support processes, and raise the quality and responsiveness of employee services across the function.

Key Responsibilities

• Create and run a structured HR service management model for HR Operations and Workforce Services.
• Define service-level standards, track delivery against SLAs, and monitor how effectively services are being handled.
• Own HR operational KPI tracking, prepare dashboard-based reports, and analyze service performance trends.
• Handle employee service escalations, resolve operational issues, and coordinate follow-ups to closure.
• Review service quality, consistency of operations, and the effectiveness of HR workflows.
• Drive process improvements, stronger service delivery, and greater operational efficiency.
• Work with cross-functional teams on improvement initiatives covering payroll, onboarding, employee services, and workforce support.
• Assist with operational audits, compliance preparation, and standardization of service processes.
• Lead initiatives that improve employee experience and make HR support more responsive.
• Contribute to operational transformation efforts and workflow enhancement projects.

Additional Information

This is a full-time, onsite role based in Jeddah, Makkah, Saudi Arabia.