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About AdventHealth

At AdventHealth, employees become part of a larger mission dedicated to caring for every individual wholly—physically, mentally, and spiritually. We foster a community where professionals grow both in their careers and personally by embodying the healing ministry of Christ. We value each person's unique contributions to our service-oriented team, believing collaboration makes us stronger.

Benefits and Perks

Access to medical, dental, and vision insurance starting from the first day of employment
Life and disability insurance coverage from day one
Paid time off available immediately
Participation in a 403-B retirement savings plan
Four weeks of fully paid parental leave
Opportunities for career advancement
Resources supporting overall well-being and mental health
Pet-related benefits

Work Schedule and Location

This is a full-time position working daytime shifts located at 3000 Medical Park Dr, Tampa, Florida, 33613.

Role Responsibilities

Efficiently manage medical record requests ensuring accuracy and timeliness
Assist with end-of-day closing procedures
Welcome and direct patients promptly and warmly
Apply thorough understanding of department policies and procedures to support patient needs
Answer incoming calls courteously, document interactions appropriately
Respond professionally to patient inquiries without delay
Collect necessary documentation such as insurance cards and photo IDs for patient encounters
Schedule and confirm appointments ahead of time to minimize no-shows
Retrieve and distribute relevant medical records and patient information accurately within the AMR system
Obtain insurance authorizations and verify coverage prior to appointments, informing patients of their status
Collect payments including copays, deductibles, prior balances, coinsurance, and self-pay amounts at service time following departmental policies
Set up patient payment plans as required
Process patient referrals accurately and promptly

Qualifications and Experience

High school diploma or equivalent required
Preferred: At least one year of related work experience

Additional Information

Certain roles require Florida Level 2 background screening, including fingerprinting, in compliance with state laws
For detailed physical requirements, candidates can refer to employer-provided resources
The position is offered with a pay range of $15.69 to $25.10 per hour
AdventHealth is an equal opportunity employer adhering to all applicable anti-discrimination regulations

Front Office Assistant - Neurology

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