Front Office Assistant - Neurology

About AdventHealth

At AdventHealth, employees become part of a larger mission dedicated to caring for every individual wholly—physically, mentally, and spiritually. We foster a community where professionals grow both in their careers and personally by embodying the healing ministry of Christ. We value each person's unique contributions to our service-oriented team, believing collaboration makes us stronger.

Benefits and Perks

• Access to medical, dental, and vision insurance starting from the first day of employment
• Life and disability insurance coverage from day one
• Paid time off available immediately
• Participation in a 403-B retirement savings plan
• Four weeks of fully paid parental leave
• Opportunities for career advancement
• Resources supporting overall well-being and mental health
• Pet-related benefits

Work Schedule and Location

This is a full-time position working daytime shifts located at 3000 Medical Park Dr, Tampa, Florida, 33613.

Role Responsibilities

• Efficiently manage medical record requests ensuring accuracy and timeliness
• Assist with end-of-day closing procedures
• Welcome and direct patients promptly and warmly
• Apply thorough understanding of department policies and procedures to support patient needs
• Answer incoming calls courteously, document interactions appropriately
• Respond professionally to patient inquiries without delay
• Collect necessary documentation such as insurance cards and photo IDs for patient encounters
• Schedule and confirm appointments ahead of time to minimize no-shows
• Retrieve and distribute relevant medical records and patient information accurately within the AMR system
• Obtain insurance authorizations and verify coverage prior to appointments, informing patients of their status
• Collect payments including copays, deductibles, prior balances, coinsurance, and self-pay amounts at service time following departmental policies
• Set up patient payment plans as required
• Process patient referrals accurately and promptly

Qualifications and Experience

• High school diploma or equivalent required
• Preferred: At least one year of related work experience

Additional Information

• Certain roles require Florida Level 2 background screening, including fingerprinting, in compliance with state laws
• For detailed physical requirements, candidates can refer to employer-provided resources
• The position is offered with a pay range of $15.69 to $25.10 per hour
• AdventHealth is an equal opportunity employer adhering to all applicable anti-discrimination regulations