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Role Overview

This front-line retail banking role is centered on creating a strong customer experience, deepening client relationships, and positioning the bank as the customer’s preferred financial partner. The position involves managing customer portfolios, expanding business through cross-sell opportunities, maintaining smooth operations, and ensuring adherence to regulatory requirements. It contributes directly to customer satisfaction and branch performance.

Core Responsibilities

Interact with customers every day to support growth in current accounts, savings accounts, and term deposits, while also promoting assets, wealth offerings, retail trade forex, and credit cards.
Work toward the business goals outlined in the performance scorecard.
Recommend solutions based on customer needs and the bank’s product suite.
Evaluate customer potential and improve product adoption across each relationship.
Create referrals and generate incremental business from the existing customer base.
Respond quickly and effectively to customer questions, issues, and complaints.
Follow banking rules and internal standards related to AML, KYC, and data and information security.
Support closure of audit points and maintain compliance standards.

Additional Responsibilities

Participate in internal audits and help ensure compliance with regulatory and organizational guidelines.
Deliver high-quality service that builds loyalty and encourages customer retention.

Education and Experience

A graduate degree in any discipline is required.
An MBA is preferred.
The role expects 1 to 4 years of relevant experience in banking or a related sector.

Skills and Attributes

Customer relationship management
Client engagement
Cross-selling and upselling
Portfolio management
Business communication
Problem solving
Knowledge of banking compliance
Understanding of AML and KYC processes
Operational discipline
Attention to detail
Integrity and professionalism

Work Location

This is an onsite role based in the Greater Delhi Area.

Banker - Customer Experience

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