Head Cashier Full Time (GLOUCESTER)

Position overview

This role supports the Front End Supervisor by helping drive a smooth front-end operation, encouraging strong customer service habits, and keeping associates focused on the company’s expected behaviors. The Head Cashier also coaches and develops Front End and Lot Associates, helps maintain proper coverage through scheduling, and serves as the first point of escalation for customer concerns.

Customer satisfaction

• Set the tone on the floor by consistently modeling expected service behaviors and helping build positive team morale.
• Keep checkout flow moving so customers are not left waiting more than one person at a register plus two additional shoppers in line.
• Review the front end each day from the customer’s perspective and make sure opening readiness, ad setup, and flyer preparation meet standards.
• Monitor associates and workload to confirm staffing levels match business needs.
• Give team members the training, tools, direction, encouragement, coaching, and recognition they need to meet expectations and grow into larger responsibilities.

Front-end leadership

• Pass along goals, priorities, and instructions from store leadership to the team.
• Help keep the parking lot clear, orderly, and free of debris so it remains shoppable.
• Bring in backup cashiers when required and place them at the correct assigned registers.
• Operate cash machines and provide related training to cashiers.
• Support guards during cash collection activities.

Safety and loss prevention

• Follow all safety and loss-prevention rules and procedures.
• Carry out front-end processes designed to reduce shrink and protect company assets, and make sure associates do the same.

Competencies and skills

The role calls for a customer-first approach, good time management, teamwork, strong problem solving, and clear communication. It also requires interpersonal strength, solid cash-handling ability, leadership, and close attention to detail.

Direct reporting

This position reports to the Department Supervisor.

Travel

No travel is required.

Physical demands

The work involves bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

Working conditions

• The schedule is flexible and may include evenings and weekends.
• Work is performed in a warehouse setting that can be dusty and noisy.
• Doors are often open, so drafts and changing indoor temperatures should be expected.

Education and experience

• A high school diploma or an equivalent credential is required.
• One to two years of retail or cash experience is considered an advantage.
• At least one year of people leadership experience is required.

Certifications and other requirements

• No certifications are required.
• No additional requirements or assets were specified.

Pay

The hourly pay range for this position is $20.35 to $22.10.

Hiring process note

An AI-based screening and assessment tool is used to help evaluate applicants, with human oversight retained throughout the selection process.