Senior Process Associate - International Voice Process

Overview

Corp Match Private Limited is currently recruiting for the position of Senior Process Associate specialized in International Voice Process. This is a permanent, full-time employment opportunity based in Bengaluru, Karnataka, offering an appealing salary increase compared to the candidate's last drawn take-home pay.

Job Responsibilities

• Manage client conversations and inquiries related to international voice services.
• Assist customers by addressing questions about products and services effectively.
• Ensure prompt and accurate resolution of customer issues adhering to turnaround time targets.
• Deliver high-quality customer service upholding the company’s standards.
• Promote additional products and services where appropriate to augment revenue.

Candidate Requirements

• Possess 1 to 2 years of experience in a similar international broadband or international upselling voice process role.
• Excellent communication skills in English, both spoken and written.
• Educational qualifications range from 12th Pass/PUC to any graduate level.
• Willingness to work night shifts.

Benefits and Perks

• Shift allowance to compensate for night work.
• Annual performance bonus.
• Daily meal provisions.
• Two-way shuttle cab service for commute.
• Opportunity for permanent employment with growth prospects.

Additional Information

• Comprehensive process training provided for 3 weeks.
• Immediate hiring for 40+ openings.