Desktop Support Technician - IT

About Service Metal Products

Service Metal Products is a family-owned master distributor specializing in industrial pipe fittings, valves, and flanges since 1954. The company prioritizes employee success by fostering a supportive culture and providing excellent benefits, recognized as a Top Workplace in 2024 and 2025. Their mission centers on outstanding customer service through integrity and operational excellence.

Role Overview

This in-office role based at the Charlotte Warehouse operates on the second shift, with flexibility during emergencies. The Desktop Support Technician will deliver essential IT support to staff, contributing to the company's technological initiatives and teamwork within the IT department.

Key Responsibilities

• Handle IT help desk requests and resolve employee technical issues efficiently.
• Troubleshoot network problems to maintain connectivity.
• Administer Microsoft 365 remotely, including managing user accounts and settings.
• Update and maintain software and applications for internal users.
• Collaborate closely with the IT team to achieve departmental goals.
• Create training materials for staff to effectively use new hardware and software tools.

Qualifications and Skills

• Bachelor's degree in Computer Science, STEM, or equivalent hands-on experience valued.
• Proficiency in managing remote devices using Remote Desktop tools.
• Experience with Windows operating systems and Microsoft 365 administration.
• Ability to configure and set up basic local area networks (LAN).
• Strong multitasking capabilities and ability to operate independently without constant supervision.
• Team-oriented mindset with dedication to company objectives and positive attitude.

Benefits and Compensation

• Weekly pay cycles with competitive compensation.
• Comprehensive benefits available after 90 days, including fully company-paid premiums for health, dental, life, and disability insurance.
• Health Reimbursement Account (HRA) reimbursing medical deductibles.
• Optional benefits available for employees and their families.
• 401(k) retirement plan with a 3.5% employer match.
• Profit-sharing opportunities with discretionary company contributions after one year.
• Paid time off accrued weekly, paid holidays, a floating holiday, and paid parental leave.
• Annual bonus tied to company performance goals.
• Positive, inclusive work culture focused on teamwork.

Additional Information

Employment offers are contingent upon passing background checks and drug screening. Interested candidates who are passionate about IT support and eager to be part of a growing organization are encouraged to apply.