Director, Stadium Retail

Overview

The Director of Stadium Retail position leads the creation and implementation of retail strategies across all in-stadium events including Miami Dolphins games, Hard Rock Stadium events, the Miami Open, and the Formula 1 Miami Grand Prix. This full-time, onsite role in Miami Gardens, FL, demands a forward-thinking and energetic leader capable of elevating the retail experience in a high-volume, multi-event environment.

Key Responsibilities

• Develop and implement comprehensive retail strategies and oversee performance monitoring for stadium retail operations.
• Manage merchandise purchasing, warehouse functions, and retail stores across Miami Dolphins, Miami Open tennis, and Formula 1 Miami Grand Prix events.
• Identify and integrate emerging trends, collaborations, and innovations into product and retail strategies.
• Track product sales, inventory turnover, and markdowns to optimize sales and profitability.
• Maintain strong partnerships with NFL licensing departments and merchandise vendors.
• Curate and manage annual retail assortments for Miami Open, including product selections and collaborations.
• Oversee main store and pop-up retail setups for the Miami Open and Formula 1 Miami Grand Prix, coordinating store layouts and build-out plans with event teams.
• Master and administer the Point-of-Sale system for merchandise transactions.
• Develop and maintain processes and reporting tools for inventory control, loss prevention, purchasing, and event-related retail analytics.
• Collaborate cross-functionally within the organization to accomplish team and organizational objectives.
• Advise on purchasing decisions related to new retail systems and large capital expenditures.

Qualifications

• 7–10 years of combined retail and merchandising operations experience.
• Proven background in retail store management; experience in brand management or marketing is advantageous.
• Ability and willingness to work weekends and holidays as required.
• Experience in sports or licensing industries is a plus.
• Demonstrated success in driving sales growth and improving profit margins.
• Strong customer service orientation with effective interpersonal communication skills.
• Self-motivated, goal-driven with a robust work ethic and availability for extended hours.
• Proficient problem-solving skills with the capacity to generate alternative solutions.
• Excellent collaboration skills, able to work effectively within a team.
• Compelling verbal and written communication abilities, including data presentation.
• Professional composure and responsibility under pressure.
• Strong organizational and planning skills, adept at prioritizing work and managing time efficiently.
• Flexibility to adapt to changing demands and tailor approaches accordingly.
• Maintains confidentiality with sensitive and proprietary information.
• High proficiency in data analysis and making decisions backed by data.
• Committed to continuous learning and skill development, particularly with technology engagement.

Benefits and Other Information

• Comprehensive medical, dental, and vision insurance plans.
• Life insurance coverage, including optional plans for spouses and children.
• Long-term disability insurance coverage.
• Event-related perks including tickets to Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open.
• Access to an employee gym, subsidized lunch programs, and various employee discounts.
• 401(k) retirement plan along with paid time off and company holidays.

The Miami Dolphins, Hard Rock Stadium, and South Florida Motorsports are committed to maintaining drug-free workplaces. Employment offers depend on successful completion of drug and background screening and compliance with COVID-19 vaccination policies where applicable. The company provides equal employment opportunities without discrimination based on protected personal characteristics as defined by applicable laws.