Customer Service Star

Job Responsibilities

• Receive and record clients' transaction details along with all necessary documentation to ensure completion of various processes.
• Review and audit all documents and records related to client transactions, verifying their accuracy and validity before proceeding.
• Follow up to retrieve any missing or incomplete documents needed to finalize client transactions.
• Issue official documents such as no-objection certificates, health certificates, licenses, and meet client requests regarding municipal services.
• Respond professionally to client inquiries about transactions, guiding them through required procedures and offering necessary support.
• Collaborate and coordinate with relevant organizational units to expedite service delivery within set deadlines for different community groups.
• Collect client feedback and complaints, working with relevant departments to ensure timely resolution.

Qualifications

• Possess a Bachelor’s degree with a major in Business Administration.
• No prior work experience is required for this role.

Additional Information

• Employer: Dubai Municipality, part of the Dubai Careers - A Smart Dubai Initiative.
• Nationality: Open only to UAE nationals.
• Salary: Not specified.
• Work schedule: Full-time position based onsite in Dubai, UAE.
• Job posting date: 29 July 2026.
• Application deadline: 13 August 2026.